Shahbaz Rashid
Accounts Manager
Karachi,Sindh
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Accounting Manager
Alberk QA International Tech Control Corp
02.2023 - Current
- enerated monthly and quarterly financial statements for executive review.
- Managed banking reconciliations and monthly balance sheet statements.ure accuracy in interdepartmental transactions recording and proper cost allocation.
Customer Service Representative
Tribe Consultant
05.2022 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Specialist
IBEX Global - The Resource Group
02.2021 - 04.2022
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Support Specialist
Innovative Marketing Solutions
06.2018 - 01.2020
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
GED -
The Government Boys Degree
Karachi 05.2001 -
High School Diploma -
The Metropolitan Academy
KArachi 05.2001 -
Skills
Active Listening
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Timeline
Accounting Manager
Alberk QA International Tech Control Corp
02.2023 - Current
Customer Service Representative
Tribe Consultant
05.2022 - 01.2023
Customer Support Specialist
IBEX Global - The Resource Group
02.2021 - 04.2022
Customer Support Specialist
Innovative Marketing Solutions
06.2018 - 01.2020
GED -
The Government Boys Degree
05.2001 -
High School Diploma -
The Metropolitan Academy
05.2001 -
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