Shaheed Muhammad
Fresno,CA
Summary
Versatile professional with experience as an Assistant Teacher at Core 3, adept in behavior management and lesson planning. Excelled in creating supportive learning environments and fostering student development. Demonstrated exceptional oral communication and customer service skills across roles, achieving high customer ratings as a Lyft driver. Proven ability to enhance customer satisfaction and safety.
Knowledgeable [Desired Position] with solid background in classroom support and curriculum implementation. Successfully aided in creating engaging lesson plans and fostering positive learning environment. Demonstrated effective communication and classroom management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Core 3
05.2023 - Current
- Work with special needs young adults.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Rideshare Driver
Lyft
10.2018 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
Delivery Driver
Amazon
10.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
Business Certificate - Business
California State University, Fresno
Fresno, CA04-2024
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Lesson planning
- Small group instruction
- Behavior modification
- Learning support
- Teaching strategies
- Art and music instruction
Certification
Business Development
Timeline
Assistant Teacher
Core 3
05.2023 - Current
Rideshare Driver
Lyft
10.2018 - Current
Delivery Driver
Amazon
10.2018 - Current
Business Certificate - Business
California State University, Fresno
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