Shaheed Rector
Pflugerville
Summary
Dynamic and dependable employee with a strong background in customer service at Rec's Hushpuppy Heaven. Proven ability to enhance customer and team satisfaction through effective communication and problem-solving. Has experience with cash handling and equipment maintenance, consistently delivering results while collaborating with team members to achieve operational excellence. Experience with a variety of machines, tools, computers, and instructions from time as a Machine Maintenance Technician Intern at Samsung Austin Semiconductor. Always willing to learn and adapt to new environments. Will have an Associate's Degree in Communications Studies by the end of 2025, and will pursue a Bachelor's degree in Communication Studies - Professional and Organizational Advancement at Texas State University in Fall of 2026.
Overview
5
5
years of professional experience
Work History
Cashier, Cleaner, Stocker
Rec's Hushpuppie Heaven
Pflugerville
05.2021 - Current
- Operated the cash register and accurately processed payments.
- Maintained the cleanliness of the restaurant by sanitizing the counters, tables, windows, and restroom.
- Performed opening and closing procedures, such as counting money in the cash register, restocking, and cleaning.
- Built and maintained a positive relationship with co-workers.
- Demonstrated excellent customer service skills by interacting with customers in a kind, and professional manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Maintenance Technician Intern
Samsung Austin Semiconductor
Austin
05.2023 - 08.2023
- Utilized hand tools, gases, and electronics to complete repairs and maintenance.
- Used computer software programs to track inventory levels and order replacement parts when necessary.
- Worked with technicians and engineers to complete assigned tasks.
- Used computers to print instructions (SOPs) for machine maintenance.
- Troubleshot malfunctions in machinery and equipment by performing visual inspections or testing operations.
- Cleaned different tools, parts, and wafers for maintenance.
Education
Associate of Arts - Communications
Austin Community College
Austin, TX12-2025
Skills
- Communication skills
- Customer service
- Team collaboration
- Problem solving
- Equipment maintenance
- Hand tools' usage
- Availability and flexibility
- Time management
- Cash handling
Accomplishments
The National Society of Leadership and Success (NSLS) Honor Society
Timeline
Maintenance Technician Intern
Samsung Austin Semiconductor
05.2023 - 08.2023
Cashier, Cleaner, Stocker
Rec's Hushpuppie Heaven
05.2021 - Current
Associate of Arts - Communications
Austin Community College