Shaheed Ross
Philadelphia,PA
Summary
Results-driven IT professional with extensive experience in network administration, infrastructure management, and systems support. Demonstrated ability to design, configure, and maintain complex network environments, ensuring security, performance, and uptime. Adept at managing IT teams, leading projects, and implementing solutions to streamline operations and reduce downtime. Seeking a Network Manager or IT Administrator position to leverage technical skills and leadership in enhancing IT infrastructure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate IT Specialist
Inspiroz ACS
Philadelphia, PA
04.2023 - Current
- Designed, implemented, and managed network infrastructures for multiple clients, optimizing bandwidth usage, ensuring redundancy, and improving overall network security
- Configured and maintained core networking equipment, including Layer 2/3 switches, routers, and firewalls (Cisco, Ubiquiti), ensuring high availability and secure communication
- Deployed and managed virtualization environments using Hyper-V and VMware, optimizing server resources and virtual machine performance
- Led cross-functional teams to manage complex technical projects, including network upgrades and security overhauls, ensuring on-time delivery and compliance with industry standards
- Developed network security strategies, including VPN implementation, firewall configuration (Fortinet), and intrusion prevention systems (IPS) to safeguard client data and infrastructure
- Monitored and analyzed network performance metrics using tools like SolarWinds and PRTG, identifying potential issues before they could impact service delivery
- Led disaster recovery planning and execution, including data backup and restore operations, to ensure business continuity in case of critical failures
- Collaborated with upper management to define IT strategy, aligning technology initiatives with business goals and objectives
Printer Technician
Children's Hospital of Philadelphia
Philadelphia, PA
08.2021 - Current
- Maintained and monitored networked printing systems, ensuring efficient connectivity and security for devices across multiple subnets
- Executed break/fix operations on large-scale MFPs and networked printers, troubleshooting connectivity issues, print server errors, and managing network queues
- Automated routine printer monitoring tasks using PowerShell scripts, enabling proactive identification and resolution of potential issues, reducing downtime
- Integrated printers into AD environments, applying Group Policy for printer deployment and configuring security settings for print auditing and user access control
Field IT Technician
World Network Systems
Philadelphia, PA
10.2021 - 08.2022
- Deployed and configured network hardware, including routers, switches, access points, and firewalls (Cisco Meraki, Sophos), ensuring secure connectivity across remote sites
- Administered Active Directory, managing user accounts, security policies, and permissions to maintain a secure IT environment
- Executed network security protocols, configuring firewall rules, VLANs, and access control lists (ACLs) to isolate and secure network traffic
- Provided advanced troubleshooting and resolution for complex network issues related to DNS, DHCP, IP routing, and VPN connectivity
- Managed end-to-end network performance monitoring, using tools like SolarWinds, to ensure stability and uptime across distributed locations
Slot Technician
Valley Forge Casino
King of Prussia, PA
05.2021 - 08.2021
- Configured and tested slot machine network connections to ensure accurate communication with central management systems, validating performance data and compliance with industry regulations
- Led the network integration of new gaming machines, configuring network interfaces, updating firmware, and ensuring secure connections to backend servers
- Performed system-level diagnostics on slot machines and their associated networks, troubleshooting software, hardware, and connectivity issues to ensure 99% uptime
IT Support Specialist
Juniata College Technology Solution Center
Huntingdon, PA
08.2019 - 05.2021
- Provided tier 2 technical support for network, software, and hardware issues, troubleshooting issues related to network access, application installation, and security configurations
- Configured user profiles and managed access rights through Active Directory, ensuring secure access to campus-wide systems and services
- Deployed network devices, including access points, printers, and workstations, ensuring optimal performance and seamless integration into the campus network
- Created PowerShell scripts to automate user provisioning and deprovisioning, increasing efficiency and reducing manual workload in Active Directory management
Education
Bachelor of Science - Business Information Technology
Juniata College
05.2021
Skills
- Expertise in network design, configuration (VLANs, VPNs, ACLs), and monitoring tools (PRTG, SolarWinds)
- Advanced knowledge of virtualization (VMware, Hyper-V), Windows Server administration, and automation scripting (PowerShell, Bash)
- Proficient in LAN/WAN management, VOIP implementation, firewall configuration (Cisco ASA, Fortinet), and network security protocols
- Experience with Group Policy, Active Directory, and IT asset management
- Strong troubleshooting skills in network performance, connectivity, and hardware failures
- Ability to manage IT projects, lead technical teams, and develop documentation for network infrastructure, and support processes
- IT consulting
- Debugging
- Application installations
- Application support
- Technical Documentation
- System Upgrades
Certification
- CompTIA Network+ (In progress)
- Cisco Certified Network Associate (CCNA) (In progress)
- Microsoft Certified; Azure Fundamentals
- IT System Administration Training for IT Help Desk Engineer
- The Fundamentals of Microsoft Copilot
- Copilot in Edge
- Copilot for Dynamics 365
Security Clearance
- Green Security (with CHOP): Clearance Level 3
Timeline
Corporate IT Specialist
Inspiroz ACS
04.2023 - Current
Field IT Technician
World Network Systems
10.2021 - 08.2022
Printer Technician
Children's Hospital of Philadelphia
08.2021 - Current
Slot Technician
Valley Forge Casino
05.2021 - 08.2021
IT Support Specialist
Juniata College Technology Solution Center
08.2019 - 05.2021
Bachelor of Science - Business Information Technology
Juniata College
Similar Profiles
Mayuresh KhadpeMayuresh Khadpe
Information Security Analyst at Inspiroz IT services Pvt LTDInformation Security Analyst at Inspiroz IT services Pvt LTD
Tony McNeillTony McNeill
Solar energy panel installer at ACS EnergySolar energy panel installer at ACS Energy
Judyt ArismendiJudyt Arismendi
Front Desk Coordinator at ACS Manufacturing IncFront Desk Coordinator at ACS Manufacturing Inc
Nafisa AshurovaNafisa Ashurova
Replenishment Associate at Primark StoresReplenishment Associate at Primark Stores
Pedro MelendezPedro Melendez
Lead at Penn Auto Team DistrabutionLead at Penn Auto Team Distrabution