SHAHEER JAWED
Plano,TX
Summary
Strategic Healthcare Administrator with 7 years in healthcare operations, HR management, recruitment, credentialing, and compliance. Streamlined administrative processes and supported workforce operations while ensuring regulatory compliance and enhancing patient service. Expertise in cross-functional coordination and driving operational efficiency within dynamic healthcare settings.
Overview
2
2
Languages
7
7
Certifications
7
7
years of professional experience
Work History
Clinical Services Manager
Stanton Optical
Lewisville, TX
07.2026 - 09.2026
- Supervised and coached clinical services team to ensure exceptional patient care and operational excellence, fostering a culture of continuous improvement.
- Oversee diagnostic pre-testing, digital refraction, contact lens services, and adherence to clinical protocols.
- Train, mentor, and evaluate technicians to maintain compliance with company and clinical standards.
- Ensure accurate patient documentation while maintaining HIPAA compliance and confidentiality.
- Collaborate with the Brand Manager to achieve clinical, operational, and sales performance goals.
- Resolved patient concerns promptly, enhancing satisfaction and strengthening patient relationships through effective communication.
- Monitor clinical workflows, scheduling, and inventory to improve efficiency and service quality.
- Supported revenue growth by delivering outstanding customer service and effectively promoting eye wear solutions to meet patient needs.
- Analyzed performance metrics to identify areas for process enhancements and cost reduction strategies.
- Developed training programs for clinical staff, improving team performance and patient care standards.
Minute Clinic Administrator
CVS Health
Plano, Texas
05.2025 - 07.2026
- Managed daily operations for a high-volume CVS Health MinuteClinic, supporting 40–60+ patients per day while maintaining efficient patient flow.
- Coordinated patient registration, insurance verification, and appointment scheduling for over 100 weekly appointments, enhancing patient access to services.
- Maintained and updated electronic medical records (EMR) with high data accuracy, processing 50+ patient records daily.
- Oversaw inventory management and medical supply tracking, ensuring uninterrupted clinic operations and reducing stock shortages by 20%.
- Collaborated with pharmacists, nurse practitioners, and cross-functional healthcare teams to support seamless clinic operations in a fast-paced retail healthcare environment.
- Processed billing support functions, insurance claims follow-up, and payment collection activities with 98% accuracy.
- Trained and onboarded over 5 new administrative team members on clinic procedures, scheduling systems, EMR usage, and customer service standards, improving team readiness.
Operations Manager
CVS Health
Plano, TX
12.2020 - 07.2026
- Collaborated with regional leaders to enhance workforce planning, scheduling, and payroll processes across pharmacy and retail teams, ensuring alignment with operational goals.
- Implemented training initiatives in line with corporate HR policies, promoting professional growth and ensuring compliance with labor laws.
- Revamped the store opening and closing procedures by integrating new checklists and digital tracking systems, resulting in smoother shift transitions and improved compliance with corporate operational standards.
- Maintained inventory integrity by conducting consistent cycle counts and achieving 98% accuracy.
- Managed payroll processes within Workday, tracking PTO, sick hours, and labor availability for accurate reporting and compliance.
- Delivered training initiatives aligned with corporate HR policies, fostering professional growth and knowledge of labor law adherence.
Recruitment Specialist Apprentice
EPIC Home Healthcare
Plano, TX
08.2024 - 05.2025
- Coordinated case management for Personal Assistance Services (PAS) across diverse patient populations, ensuring comprehensive support for 50+ clients monthly.
- Created and optimized job postings across healthcare job boards, social media platforms, and career fairs, increasing candidate pipeline volume by 35%.
- Led full-cycle recruitment for 30+ clinical and non-clinical roles, including RNs, LPNs, CNAs, and administrative staff, enhancing talent acquisition process.
- Assisted with HR compliance audits, Medicare/Medicaid documentation reviews, and nursing staff evaluations, contributing to 100% audit readiness.
- Sourced candidates, scheduled interviews, and conducted initial screenings for 100+ applicants per quarter, ensuring quality hires and streamlined recruitment.
- Monitored credential expiration timelines and coordinated renewal reminders, preventing compliance lapses and maintaining uninterrupted staffing coverage.
Practice Manager
Nida Jawed Life Coaching
Frisco, TX
01.2021 - 08.2024
- Directed day-to-day operations, financial administration, and HR functions for a personal development coaching firm serving 20+ clients.
- Oversaw social media management, event coordination, compliance processes, and wellness-focused culture initiatives, enhancing client engagement and satisfaction.
- Assisted with recruitment, onboarding, and coordination of 4+ virtual team members, supporting organizational growth and streamlining daily operations.
- Managed client communications and scheduled consultations while maintaining accurate digital records for 10+ active clients, ensuring seamless service delivery.
- Developed and maintained internal HR systems for employee documentation, scheduling, and remote performance tracking, improving administrative efficiency.
- Developed and maintained internal HR systems for employee documentation and scheduling, streamlining remote performance tracking and administrative processes.
Operations Intern
Peak Physical Therapy
Plano, TX
01.2020 - 12.2020
- Assisted Clinical Director in overseeing patient care delivery, documentation standards, and HR-related compliance processes to ensure quality patient services.
- Coordinated patient appointments, verified insurance eligibility, and maintained medical and billing records weekly with 98% documentation accuracy.
- Supported physical therapists and administrative staff by managing documentation, coordinating front-desk operations, and organizing supply inventory for efficient clinic operations.
- Communicated with 50+ patients weekly regarding appointments, follow-ups, and treatment schedules delivering professional customer service.
- Interacted with 50+ patients weekly to coordinate appointments, follow-ups, and treatment schedules, providing professional customer service and enhancing patient experience.
Education
Human Resources Certification program - Human Resource Management
The University of Texas at Austin
Austin, TX01-2025
Master of Health Services Administration - undefined
University of North Texas
Denton, TX01-2023
Bachelor of Science - Healthcare Studies, Minor in Pre-Med Track
The University of Texas At Dallas
Richardson, TX01-2021
Skills
- Clinical supervision
- Talent Acquisition & Retention
- Change Management & Organizational Design
- Regulatory Compliance (OSHA, HIPAA, Labor Laws)
- HRIS systems
- Data analysis
- Healthcare administration
- Staff scheduling
- Quality Assurance
- Clinical Operations
- Claims Processing
Certification
Certified Specialist Business Intelligence (CSBI)
- Healthcare Financial Management Association (HFMA)- [Issued Jul 2026 · Expires May 2029]
Certified Specialist Physician Practice Management (CSPPM)
- Healthcare Financial Management Association (HFMA)- [Issued May 2026 · Expires May 2028]
Certified Revenue Cycle Representative (CRCR)
- Healthcare Financial Management Association (HFMA) - [Issued May 2026 · Expires May 2028]
Workday Payroll for Business Users
- Workday-[Credential ID 424EU0DNHG8Y] Mar 2026
Workday Human Capital Management for Business Users
- Workday - [Credential ID X0OUZZ290P40] Mar 2026
Workday Financial Management for Business Users
- Workday - [Credential ID DEZJ31HFWI2O] Mar 2026
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Clinical Services Manager
Stanton Optical
07.2026 - 09.2026
Minute Clinic Administrator
CVS Health
05.2025 - 07.2026
Recruitment Specialist Apprentice
EPIC Home Healthcare
08.2024 - 05.2025
Practice Manager
Nida Jawed Life Coaching
01.2021 - 08.2024
Operations Manager
CVS Health
12.2020 - 07.2026
Operations Intern
Peak Physical Therapy
01.2020 - 12.2020
Master of Health Services Administration - undefined
University of North Texas
Human Resources Certification program - Human Resource Management
The University of Texas at Austin
Bachelor of Science - Healthcare Studies, Minor in Pre-Med Track
The University of Texas At Dallas
AWARDS & HONORS
- Plano Balloon Festival Annual Scholarship, Collin College 2017