Shahid Illikkal
System Engineer
Jeddah,KSA
Summary
- Versatile Systems Engineer with over 8 years of cross-functional experience in implementation, validation & deployment of large complex systems in GCC.
- Currently looking for a challenging position in System Engineering field which will make best use of the existing skills and experience.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
System Engineer
Rubaiyat Modern Luxury Products
Jeddah, KSA
06.2020 - Current
- Managed Rubaiyat Data Center consisting of Hyper-V clusters, standalone hosts, Firewall, Backup Servers(Veeam Backup & Replication).
- Responsible for Backup functions using Veeam Backup & Replication.
- Managing operations on Opensource Retail Application OpenBravo, FuturaERS.
- Generate Reports for Multiple Brands/ Business operations by using SQL Queries.
- Handling complex issues in Application support and delivery in high pressure environment.
- Managing and Handling integration module for Marketplaces like Farfetch, Intramirror, Amazon, GTL.
- Worked as Lead in various major RFID Implementation Projects where analysis of whole retail business is being done technically & functionally.
- Collaborated with developers in new product integration phases to develop and verify design changes, played key role in various in-house integration development.
- Responsible for application servers hosted both on-prem and on Azure.
- Experience with RFID IoT Solution Partners- Mojix, SmartX, 7iD, Innovent.
- Provided preventive maintenance for servers, storage equipment and software.
- Facilitated implementation through needs assessment, systems analysis and design, installation and implementation and issue analysis, troubleshooting and resolution.
System Engineer
Al Sagr Cooperative Insurance Company
Al Khobar, KSA
04.2018 - 06.2020
- Management of VxRail System & servers both in primary & DR site.
- Management of Exchange Servers(2016), Migration from 2010 – 2016, Cisco ESA Appliance & Sophos PureMessage.
- Involved in upgradation of backup systems: Veritas Appliance & Veeam Backup.
- Data Center Operations: Evaluate processes and infrastructure design to more efficiently manage operations and reduce costs while increasing predictability.
- Implemented security policies in compliance with SAMA (Saudi Arabian Monetary Agency) Regulations for financial institutions in the country.
- Implemented & overlooked major infrastructure implementations in the company including Email Security(Cisco ESA & Sophos), DR migration of Oracle DataGuard & other production VMs from older ESXi hosts to vCenter managed nodes/hosts, Solarwinds Help Desk System etc.
- Responsible for the overall System & Server side health/status monitoring.
IT System Support Engineer
General Motors Arabia, Universal Motors Agencies - GM Dealer Partner
Jeddah, KSA
01.2016 - 03.2018
- Manage Active Directory, Server and Workstation patching using ManageEngine Desktop Central
- Troubleshooting, creating, and updating firewall policies.
- Coordinated support operations with IT Support teams of Network Engineers, Help Desk & System Administrators throughout nation-wide branches.
- Experience supporting the ERP System used in automobile industries ( Autoline-Kerridge).
- Exceeded goals through effective task prioritization and great work ethic.
Systems & Network Analyst
Palmates Technologies
Jeddah, KSA
12.2014 - 12.2015
- Implementation of Windows Servers and Configuration in client companies.
- Responsible for all Help-desk support in the client companies.
- Responsible for the installation, layout, and maintenance of all network components in a client company.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
IT Sales Engineer
Palmates Technologies
Jeddah, KSA
01.2014 - 12.2014
- Prepare and deliver technical presentations, explaining products or services to customers and prospective customers.
- Analyzing client's existing systems and business models.
- Confer with customers and engineers to access equipment needs and system requirements.
- Plan and modify products to meet customer needs.
Network Support
Glister Sachet India Pvt Ltd
, Kerala
06.2013 - 01.2014
- Installing and configuring Cisco router and switches.
- Management of router related faults like attending to link failure cases.
- Installing and Maintenance of Windows Server 2008 R2.
- Help desk Support of End-users in the company.
Education
Bachelor of Technology - Computer Science and Engineering
University of Calicut
Calicut 04.2009 - 05.2013
Skills
Technical Analysis
Servers expertise
Infrastructure planning
Active Directory & Exchange Server
VMware vSphere & vCenter Management
Hyper-V Manager
Backup Solutions: Veeam, Netbackup, Backup Exec
Firewall: Sophos, Cyberoam, PaloAlto
IP phone platform of Cisco, Avaya & other Linux Solutions
Websites
Certification
Microsoft Certified Solutions Associate (MCSA 2012)
Timeline
System Engineer
Rubaiyat Modern Luxury Products
06.2020 - Current
System Engineer
Al Sagr Cooperative Insurance Company
04.2018 - 06.2020
IT System Support Engineer
General Motors Arabia, Universal Motors Agencies - GM Dealer Partner
01.2016 - 03.2018
Cisco Certified Network Associate- CCNA (R&S)
01-2015
Systems & Network Analyst
Palmates Technologies
12.2014 - 12.2015
Microsoft Certified Solutions Associate (MCSA 2012)
01-2014
Microsoft Specialist in Server Virtualization (Hyper-V)
01-2014
IT Sales Engineer
Palmates Technologies
01.2014 - 12.2014
Network Support
Glister Sachet India Pvt Ltd
06.2013 - 01.2014
Bachelor of Technology - Computer Science and Engineering
University of Calicut
04.2009 - 05.2013