Shahiem Harris
Fayetteville,GA
Summary
Professional in network management, offering valuable experience in optimizing network performance and ensuring seamless connectivity. Known for strong team collaboration and reliability, adapting to evolving technical requirements. Skilled in network security protocols and network configuration, with focus on achieving results.
Overview
9
9
years of professional experience
Work History
Network Analyst
Lumen/Century Link
08.2023 - Current
- Analyzed and defined network requirements, optimization and support for installation projects.
- Documented all server and network problems and other unusual events in detail.
Technical Support Representative
CWS
12.2016 - 08.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Management Information Systems
Clayton State University
Morrow, GA05-2026
Skills
- Network performance analysis
- IP addressing
- Network troubleshooting
- Network device monitoring
Timeline
Network Analyst
Lumen/Century Link
08.2023 - Current
Technical Support Representative
CWS
12.2016 - 08.2023
Bachelor of Science - Management Information Systems
Clayton State University
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