Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shahila Akter

Brooklyn,NY

Summary

Detail-oriented Respiratory Support Technician with exceptional troubleshooting skills and a commitment to customer service. Proven ability to enhance workflows and ensure patient satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Respiratory Support Technician

AdaptHealth
Brooklyn, NY
07.2022 - Current
  • Analyzed and rectified technical problems in medical equipment and software, supporting uninterrupted healthcare services.
  • Addressed inquiries and resolved issues for patients and healthcare providers via phone and face-to-face interactions, ensuring satisfaction and trust.
  • Analyzed workflows and partnered with team members to refine processes, resulting in faster response times for service requests.
  • Maintained detailed records of service request resolutions and inventory management to facilitate effective resource allocation.

Education

Associate of Science -

Manhattan School of Computer Technology
Brooklyn, NY
06-2018

Skills

  • Troubleshooting abilities
  • Remote support
  • Technical support
  • Troubleshooting skills
  • Repair skills
  • System maintenance
  • User training
  • Troubleshooting
  • Customer service
  • Verbal and written communication
  • Decision-making
  • Organizational skills
  • Teamwork and collaboration
  • Friendly and patient

Certification

MOS 1500

Languages

English
Bengali
Native or Bilingual

Timeline

Respiratory Support Technician

AdaptHealth
07.2022 - Current

Associate of Science -

Manhattan School of Computer Technology