Shahinur Rahman
Macon,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Middle Georgia State University Rec Center
01.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Front End Lead Key Carrier
Dicks Sporting Goods
09.2020 - Current
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
- Mentored team members to enhance professional development and accountability in workplace.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Cashier
Walmart
05.2019 - 12.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
Education
Bachelor of Science - Aviation Science
Middle Georgia State University
Macon, GA05.2024
High School Diploma -
Walton High School
Marietta, GA05.2019
Skills
- Staff Development
- Business Development
- Workforce Management
- Contract Management
- Performance Management
- Verbal and Written Communication
- Sales Techniques
- Team Leadership
- Lead Generation
- Key Performance Indicators
- Time Management
- Customer Relationship Management
Accomplishments
- Supervised team of 20 staff members.
- Achieved company goals through effectively coaching peers and empowering them to perform at high levels.
Certification
- Private Pilot Certificate, endorsed by the FAA
- Instrument rated pilot, endorsed by the FAA
Timeline
Manager
Middle Georgia State University Rec Center
01.2021 - Current
Front End Lead Key Carrier
Dicks Sporting Goods
09.2020 - Current
Customer Service Cashier
Walmart
05.2019 - 12.2020
Bachelor of Science - Aviation Science
Middle Georgia State University
High School Diploma -
Walton High School
- Private Pilot Certificate, endorsed by the FAA
- Instrument rated pilot, endorsed by the FAA
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