Shahira Darling
Northside Christian Health Center
Oakdale,Pa
11
years of professional experience
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Work History
Practice Manager
1 Year 1 Month- Directed daily clinic operations, coordinating patient flow, scheduling, and staff coverage for consistent service delivery.
- Supervised front office and clinical support teams, reinforcing policies, productivity, and patient-centered communication.
- Streamlined registration, insurance verification, and referral workflows to reduce delays and improve visit readiness.
- Monitored EMR documentation practices, supporting accurate records, compliance, and timely information exchange.
Disease Intervention Specialist Supervisor
2 Years 8 Months- Conducts partners service interviews with patients who are newly diagnosed & complete PA-NEDSS documentation
- Conducted partner service interviews with newly diagnosed patients and completed PA-NEDSS documentation to ensure accurate tracking and follow-up care
- Reviewed investigations of new cases and contacts submitted by DIS to maintain quality assurance and effective case management
- Recorded morbidity data for confirmed early syphilis cases to support surveillance efforts and inform public health interventions
- Records morbidity of confirmed early syphilis
- Assisted Public Health Administrator II with various administrative tasks
Patient Service Representative
9 Months- Assisted with administrative duties, including scanning medical records and faxing, to support efficient office operations
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Guided patients in using self-arrival technology or checked in patients at the desk based on preference, enhancing patient experience
- Scheduled patient appointments and connected them to relevant healthcare resources. patient to resources
Disease Investigator/Contact Tracer
1 Year 1 Month- Conducted patient interviews to gather critical information for contact tracing
- Notified staff of positive laboratory report receipt
- Notify receipt of a positive laboratory report
- Investigated COVID-19 cases to identify exposure sources and prevent further transmission
Cashier
6 Months- Processed customer transactions efficiently for customers by ringing up their purchases
- Responded to customer inquiries about products and promotions, enhancing shopping experience
- Maintained the upkeep of the store by re-stocking shelves
Certified Nursing Assistant (CNA)
1 Year 3 Months- Provided comprehensive elder patient care, including bathing, feeding, measuring input and output, repositioning, clothing, and ambulating to ensure comfort and well-being
- Documented patient health issues and reported findings to nurse for timely assessment and interventions
- Engaged with patients to establish trust and understanding
Certified Nursing Assistant (CNA)
1 Year 11 MonthsCashier
2 Years 3 MonthsCashier
1 Year 8 MonthsEducation
Master of Healthcare Administration - Management
Bachelor of Science - Public Health
- Certified Physician Practice Manager Course
Skills
Supervisory
Time management
Leadership
Problem solving
Organizational skills
Interpersonal skills
Customer service
Data entry
Schedule management
Workflow management
Staff management
Policy and procedure development
Employee performance
Strategic planning
Electronic health records
New hire training
Staff development
Workflow planning
Timeline
Practice Manager
Northside Christian Health Center
10.2025 - CurrentRead More
Disease Intervention Specialist Supervisor
Allegheny County Health Department
02.2023 - 10.2025Read More
Patient Service Representative
UPMC Falk Clinic
05.2022 - 02.2023Read More
Disease Investigator/Contact Tracer
Erie County Department
03.2021 - 04.2022Read More
Cashier
Big Lots
10.2020 - 04.2021Read More
Certified Nursing Assistant (CNA)
Compassionate Care, Butler, Pa
04.2019 - 07.2020Read More
Certified Nursing Assistant (CNA)
Concordia at Cabot
08.2018 - 07.2020Read More
Cashier
Dollar Tree, Erie and Slippery Rock, Pa
05.2016 - 08.2018Read More
Cashier
Gabriel Brothers, Erie, Pa
05.2015 - 01.2017Read More
Mercyhurst Preparatory School
Read More
Slippery Rock University
Bachelor of Science from Public Health
Read More
Point Park University
Master of Healthcare Administration from Management
Read More
American Academy of Professional Coders
from Certified Physician Practice Manager Course
Read More