Shahla Arabpour
Leander,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Claims Specialist
VisionWeb
03.2015 - 07.2018
- Followed up with customers on unresolved issues.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Generated, posted and attached information to claim files.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Insurance Claims Specialist
ProClaim
01.2013 - 12.2014
- Handled insurance filing including correcting claims and other processes involving claims.
- Evaluated and settled complex insurance claims in strict timeframes.
Optometry Technician Team Lead
McCormick Vision Source
07.2010 - 10.2014
- Handled insurance filing and reimbursement with Aetna, BCBS, Cigna, Medicare and many other
- Assisted accountant and manager with entering insurance payments
- Customer Service and Administrative Tasks
- Administered tests with medical equipment such as Optomap, GDX Scanning and Retinal Photography System
- Responsible for teaching and dispensing contact lenses
- Responsible for ordering inventory through various vendors such as Bausch and Lomb, Vistakon and Cooper Vision.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Optometric Technician/Assistant Manager of Operations
Master Eye Associates
12.2005 - 07.2010
- Responsible for Customer Service and resolving patient issues
- Responsible for administrative tasks and filing insurance claims with various insurance companies
- Hired and trained new optometric technicians
- Responsible for Data entry and calling other medical offices to obtain patient history
- Responsible for ordered inventory through different vendors and teaching and dispensing contact lenses
- Persuaded patients to allow the physician to perform preventative care tests, resulting in increase in revenue.
- Collaborated with optometry staff to reach individual and team goals.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Education
University of Texas /Austin Community College
05.2014
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Connally High School
05.2003
Skills
- Claims Processing
- Insurance knowledge
Timeline
Claims Specialist
VisionWeb
03.2015 - 07.2018
Insurance Claims Specialist
ProClaim
01.2013 - 12.2014
Optometry Technician Team Lead
McCormick Vision Source
07.2010 - 10.2014
Optometric Technician/Assistant Manager of Operations
Master Eye Associates
12.2005 - 07.2010
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Connally High School
University of Texas /Austin Community College
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