Shahla Connelly
Brooklyn,NY
Summary
Results-oriented professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Skilled in facilitating compliance with regulatory standards and streamlining processes to enhance efficiency. Known for providing outstanding support to teams, contributing to improved process flow and organizational success. Eager to take on added responsibilities to drive team goals forward.
Overview
24
24
years of professional experience
Work History
Practice Supervisor
NYP Brooklyn Methodist Hospital
08.2023 - Current
- Addressed and remedied all patient or team member issues.
- Implemented policies and procedures for effective practice management.
- Facilitate ongoing hospital compliance with Joint Commission, CMS and DOH requirements
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assisted team with PCMH project
- Accomplished multiple tasks within established timeframes.
Access Service Representative
NYP Brooklyn Methodist Hospital
03.2007 - Current
- Register patients/ Schedule appointments
- Deposit reconciliation
- Correct registration/billing errors for the practice
- Insurance verifications/Generate electronic referrals
- Assist nurse manager with Performance Improvement Projects
- Liaison between physician and patients for medication refills/issues
- Compile weekly statistics report
- Assist with Patient Centered Medical Home (PCMH) tracking
- Coordinator for weight management program
- Trained new staff on hospital processes and procedures.
Bookkeeper/Front End Supervisor
PSK Foodtown
01.2000 - 04.2006
- Assisted multiple cashiers with voids, refunds, and exchanges
- Assisted manager in receiving /distributing of all currency
- Trained and supervised all incoming front end staff members by applying company standards and policies
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Masters - Health Information Management
CUNY School of Professional Studies
05.2025
Bachelors - Science in Health Service Administration
CUNY School of Professional Studies
05.2022
Skills
- Microsoft word, Excel PowerPoint, Teams
- Eagle, Cerner, Epic, OnBase and Athena Health Systems
- Team Player with Excellent interpersonal skills
- Efficient at implementing multiple tasks in a timely manner
- Excellent verbal and written communication
- Bilingual in Spanish
Timeline
Practice Supervisor
NYP Brooklyn Methodist Hospital
08.2023 - Current
Access Service Representative
NYP Brooklyn Methodist Hospital
03.2007 - Current
Bookkeeper/Front End Supervisor
PSK Foodtown
01.2000 - 04.2006
Masters - Health Information Management
CUNY School of Professional Studies
Bachelors - Science in Health Service Administration
CUNY School of Professional Studies
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