Stacey Tabicas
Fall River,MA
Summary
Results-driven healthcare professional with extensive experience in practice management, medical billing, and operations. Proven track record of improving efficiency, ensuring compliance, and delivering exceptional patient service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Practice Manager
Optimal Health
Fall River, MA
10.2023 - Current
- Improved patient satisfaction: Streamlined appointment scheduling and insurance verification processes, reducing wait times and increasing patient satisfaction by 30%
- Enhanced operational efficiency: Implemented effective practice management systems, ensuring compliance with company policies and regulations
- Accurate billing and revenue cycle management: Verified ICD-10/CPT coding accuracy, processed behavioral health billing timely, and monitored submitted claims
- Supervise staff and coordinate patient care
- Utilize call metrics as well as office setting metrics to measure performance
- Patient-Centric KPI's
- PSAT, wait times, time to appointment
- Operational KPI's, staff productivity, revenue cycle management
Business Manager
Anesthesia and Pain Therapy
Fall River, MA
01.2015 - 10.2023
- Increased productivity: Developed and implemented office procedures, improving organizational performance, and steady workflow
- Improved operational efficiency by 40%
- Effective physician scheduling: Coordinated physician availability with clinic needs, optimizing patient care and reducing delays
- Handled patient check-in/check-out, billing, insurance verification, referrals, and prior authorizations
- Demonstrated expertise in Work Comp and MVA processes
- Strong revenue cycle management: Managed billing, coding, and collections, ensuring timely payment and reducing accounts receivable 35%
- Supervise staff
- Utilize call metrics as well as office setting metrics to measure performance
- Patient-Centric KPI's
- PSAT, wait times, time to appointment
- Operational KPI's, staff productivity, revenue cycle management
COVID Operations Manager
Anesthesia and Pain Therapy
Fall River, MA
10.2020 - 04.2023
- Ensured patient and staff safety: Enforced mask-wearing protocols and managed COVID-19 Testing, maintaining a safe environment
- Efficient team management: Provided daily direction to operations staff, achieving operational goals
- Compliance with regulations: Maintained strict standards in verifying clinical information and reporting requirements
Medical Office Associate
Same Day Surgiclinic
Fall River, MA
03.2005 - 01.2015
- Streamlined patient registration: Verified patient demographic information, insurance information, and medical records ensuring accuracy
- Effective communication: Coordinated with insurers, clinicians, and patients, resolving billing discrepancies
- Maintained HIPPA compliance: secured patient records, adhering to confidentiality and regulatory requirements
Education
High school diploma -
Diman Reg Voc Tech High School
Fall River, MA06.2000
Skills
- Multitasking
- Patient Relations
- Operations Manager
- Compliance, Ethics, and Fraud in Healthcare
- Customer Service
- HIPAA Compliance
- Behavioral Health Billing
- Microsoft Excel
- Phone Etiquette
- Medical Records Management
- Conflict Resolution
- Microsoft Word
- Leadership
- Problem Solving
- Insurance Verification
- Pain Therapy Billing
- Data Entry
- Excellent Verbal and Written Communication
- Medical Scheduling
- Staff Supervision
- Analysis
- Billing and coding ICD-10/CPT
- Microsoft Outlook
- Medical Terminology
- Accounts Payable/Receivable
- Office Administration
- Epic
- Time Management
- Healthcare Management
- Decision Making
- Google Sheets
- Team Management
- Teams
- EMR Systems
- Microsoft Powerpoint
- Practice Management
- Google Docs
- Zoom
- OSHA Regulations
Certification
- Phlebotomy
- HIPAA
- Certified Compliance & Ethics Professional
Timeline
Practice Manager
Optimal Health
10.2023 - Current
COVID Operations Manager
Anesthesia and Pain Therapy
10.2020 - 04.2023
Business Manager
Anesthesia and Pain Therapy
01.2015 - 10.2023
Medical Office Associate
Same Day Surgiclinic
03.2005 - 01.2015
High school diploma -
Diman Reg Voc Tech High School