Shahna Williams
Jackson,MS
Summary
Hardworking and motivated Manager with 2+ years of experience and record of success in customer service and restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Cock Of The Walk
Ridgeland, MS
02.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve skills
- Interviewed prospective employees and provided input to HR on hiring decisions
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
Customer Service Cashier
Cock Of The Walk
Ridgeland, MS
01.2021 - 01.2024
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered phone calls to assist customers with questions and orders.
Cook
Cock Of The Walk
Ridgeland, MS
11.2019 - 01.2021
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Expert Level Inventory Specialist
RGIS Inventory
Jackson, MS
01.2017 - 01.2019
- Conducted periodic inventories and physical counts of product supplies.
- Utilized barcode scanners to quickly update inventories in the system.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
Store Manager
Citi Trends
Ridgeland, MS
02.2016 - 02.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Richard Arnold
Savannah, GA03-1998
Skills
- Schedule Preparation
- Workforce Management
- Staff Development
- Policy Implementation
- Budget Control
- Staff Management
Certification
- ServSafe Certified
- Alcohol Beverage Identification Card
Affiliations
- Homebody who enjoys interacting with others
Timeline
Manager
Cock Of The Walk
02.2022 - Current
Customer Service Cashier
Cock Of The Walk
01.2021 - 01.2024
Cook
Cock Of The Walk
11.2019 - 01.2021
Expert Level Inventory Specialist
RGIS Inventory
01.2017 - 01.2019
Store Manager
Citi Trends
02.2016 - 02.2017
High School Diploma -
Richard Arnold
- ServSafe Certified
- Alcohol Beverage Identification Card
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