Shahnoa Pratt
Sparks,NV
Summary
Dynamic professional with a proven track record at Amada Senior Care and Grand Sierra Resort and Casino, excelling in compassionate caregiving and advanced Active Directory management. Achieved significant improvements in patient well-being and IT system efficiency, demonstrating exceptional emotional support and technical expertise. Skilled in fostering trust, enhancing security, and streamlining operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
(PCA) Personal Care Assistant
Amada Senior Care
985 Damonte Ranch Pkwy
12.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Server Team Lead
Grand Sierra Resort and Casino
Reno, NV
09.2023 - 12.2024
- Assisted in budget planning for server infrastructure upgrades, providing cost-effective recommendations and cost-saving initiatives.
- Improved security measures with thorough system audits, regular updates, and vulnerability assessments.
- Reduced downtime for critical servers by conducting regular maintenance checks and promptly addressing issues.
- Led successful migration projects to upgrade hardware and software systems, minimizing disruption to business operations.
- Streamlined server management processes, automating repetitive tasks to increase productivity.
- Developed comprehensive documentation for server infrastructure, allowing for quick troubleshooting and efficient onboarding of new team members.
- Ensured compliance with relevant industry standards through diligent adherence to established policies and procedures regarding data governance, privacy protection, and system security.
- Enabled seamless scalability of the company''s IT infrastructure through careful capacity planning and strategic resource allocation decisions.
Education
Bachelor - Psychology
Lassen Community College
Susanville, CAHigh School Diploma -
New Day Academy
Alturas, CA01-2020
Skills
- Personal hygiene assistance
- Grooming assistance
- Active Directory management
- Behavioral management
- Housekeeping tasks
- Customer support
- Emotional support
- Compassionate caregiving
- System monitoring
- Visual and fast pace learner
- Child care
Certification
- First Aid Certification
- Blood pathogens certification
Timeline
(PCA) Personal Care Assistant
Amada Senior Care
12.2024 - Current
Server Team Lead
Grand Sierra Resort and Casino
09.2023 - 12.2024
Bachelor - Psychology
Lassen Community College
High School Diploma -
New Day Academy