Shahope Powell
Havana,FL
Summary
Dynamic healthcare professional with extensive experience at Tallahassee Memorial Hospital, excelling in patient transport and safety. Proven ability to enhance patient comfort and confidentiality while collaborating effectively with medical staff. Skilled in mobility assistance and patient communication, ensuring efficient and compassionate care delivery. Committed to promoting a culture of safety and teamwork.
Overview
6
6
years of professional experience
Work History
Patient Transporter
Tallahassee Memorial Hospital
11.2022 - 12.2023
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Improved departmental communication, ensuring clear transport information exchange among staff.
- Supported clinical staff during emergencies as needed, showcasing adaptability and commitment to overall hospital goals.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Provided essential life support measures in transit, when necessary, for patient stability.
- Supported medical staff during patient examinations in accordance with company policy.
- Helped other staff with patient transfers by moving patients between departments.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Responded to emergency situations to help with lifting and transporting patients.
- Provided physical support to patients through diverse types of mobility assistance.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Promoted culture of safety within patient transport team through regular training sessions.
Sales Associate
Walmart
10.2021 - 11.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
Correctional Sergeant
Liberty Correctional Institution
09.2017 - 11.2022
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Responded to emergency situations and provided first aid following facility guidelines.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Participated in development of correctional policies and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Handled inmate counts and searches for missing inmates.
- Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
- Monitored and confirmed compliance with safety standards and regulations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Fostered a culture of respect among staff members through open communication channels and team-building exercises.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
Education
High School Diploma -
East Gadsden High School
Havana, FL05.2011
Skills
Health promotion
Patient confidentiality
Customer service
Patient safety
Patient communication
Patient transport
Medical documentation
Mobility assistance
Timeline
Patient Transporter
Tallahassee Memorial Hospital
11.2022 - 12.2023
Sales Associate
Walmart
10.2021 - 11.2022
Correctional Sergeant
Liberty Correctional Institution
09.2017 - 11.2022
High School Diploma -
East Gadsden High School