Shahryar Raja
Lorton,VA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
3
3
years of professional experience
Work History
Marketing Manager
Des Pardes Restaurant
Springfield, VA
09.2023 - Current
- Developed and implemented comprehensive marketing strategies to create awareness of the company's business activities.
- Tracked budgets for all marketing initiatives and provided regular updates.
- Managed social media accounts and campaigns.
- Performed market analysis to better understand target audiences.
Store Associate
The UPS Store Inc.
Lorton, VA
01.2024 - 08.2024
- Addressed customer questions and concerns regarding products and services.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
Customer Service Associate
Target Corporation
Springfield, VA
01.2022 - 07.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Responded to customer inquiries via phone, email and chat.
Education
High School Diploma -
South County High School
Lorton, VA06-2024
BBA - Business Administration And Management
Northern Virginia Community College
Annandale, VA08-2026
Skills
- Point of sale systems
- Customer support
- Stock replenishment
- Employee management
- Retail marketing
- Complaint handling
- Account management
- Team collaboration
Timeline
Store Associate
The UPS Store Inc.
01.2024 - 08.2024
Marketing Manager
Des Pardes Restaurant
09.2023 - Current
Customer Service Associate
Target Corporation
01.2022 - 07.2023
High School Diploma -
South County High School
BBA - Business Administration And Management
Northern Virginia Community College
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