Shaianne Robinson
San Antonio,TX
Summary
Through extensive experience in the customer service field I have gained countless skills in computer programs such as Microsoft Office, Millenium, Avantage System, as well as POS system.
Additionally, strong communication skills both in person, email, and via phone. Customer service is a true passion; and it is my intention to continue to grow and excel in this field, while assisting in bringing consistent revenue to your company, as well as a positive customer experience.
Overview
8
8
years of professional experience
Work History
Regional Director of First Impressions
18|8 Fine Men's Salon
San Antonio, TX
03.2019 - Current
- Greeting clients as they walk through the door
- Proper phone etiquette while assisting clients in booking appointments
- Managing bookings and checking clients in and out with Zenoti software
- Keeping the refreshment area stocked and neat
- Restocking selves and managing inventory
- Opening and closing the salon daily
- Creating employee schedules
- Managing inventory of products and supply
Front Desk Receptionist
Sleep Inn
San Antonio, TX
03.2018 - 03.2019
- Building rapport with guest while checking them in, collecting payments, filing paperwork and invoices, organizing big group events all while maintaining a clean and organized work space
- Overseeing other employees such as housekeepers and breakfast attendants to ensure proper work is being done
- Upselling rooms when the option is available to do so
- Enforcing policies and answering emails and work phones with proper etiquette
- Working with little to no supervision
Key Holder Receptionist
European Wax Center
San Antonio, TX
02.2016 - 10.2016
- Scheduling and rescheduling appointments, creating new client profiles
- Answering multiple line phones
- Opening and closing the store
- Accurate cash handling and deposits with data entry (i.e spread sheets, meeting papers, printing, scanning, copying)
- Invaluable customer service, and team building skills
Education
Accounting Technology And Health Information - Accounting
San Antonio College
San Antonio, TXHigh School Diploma -
Dunnellon High School
Dunnellon, FL06.2014
Skills
- Multitasking
- Problem Solver
- Time Management
- Front Desk
- Reception
- Phone Etiquette
- Customer Service
- Hotel Experience
- Cash Handling
- Leadership
- Communication Skills
- Organizational Skls
- Advanced Computer Skills (Microsoft Office)
- Quick Learner
- Detailed
- Goal Oriented
- Punctuality
- Professionalism
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Regional Director of First Impressions
18|8 Fine Men's Salon
03.2019 - Current
Front Desk Receptionist
Sleep Inn
03.2018 - 03.2019
Key Holder Receptionist
European Wax Center
02.2016 - 10.2016
Accounting Technology And Health Information - Accounting
San Antonio College
High School Diploma -
Dunnellon High School