Summary
Overview
Work History
Education
Skills
Timeline
Generic

ShaiCoreya Holland

Nashville,TN

Summary

Driven professional with a proven track record in customer service excellence and cash handling, honored at MAPCO Mart and other notable companies. Skilled in ID verification and security, demonstrating reliability and empathy towards customer needs. Achieved significant improvements in customer loyalty and reduced package damage rates, showcasing a commitment to results and operational efficiency.

Overview

2
2
years of professional experience

Work History

Cashier

MAPCO Mart
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Security Officer

Allied Universal Security Services
02.2024 - 10.2024
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Package Handler

Fed Ex Ground
05.2022 - 02.2023
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

High School Diploma -

Academy At Old Cockril
Nashville, TN
05.2018

Skills

  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Customer Relations
  • Guest inquiries
  • ID Verification
  • Staff Training
  • Point of sale operation

Security

Timeline

Security Officer

Allied Universal Security Services
02.2024 - 10.2024

Package Handler

Fed Ex Ground
05.2022 - 02.2023

Cashier

MAPCO Mart

High School Diploma -

Academy At Old Cockril

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ShaiCoreya Holland