Shaidra Barat
New York
Summary
Dynamic healthcare leader with extensive experience at Shields Health Solutions, excelling in patient services and operational improvements. Proven expertise in medication adherence strategies and leadership development, driving clinic growth and enhancing patient outcomes. Adept at optimizing workflows and navigating insurance processes, ensuring exceptional care and compliance in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Patient Services
Shields Health Solutions
New York
12.2024 - Current
- Lead a Specialty Liaison team of 16, ensuring exceptional patient care in specialty clinics.
- Coach, train, and develop liaisons to maintain Shields’ culture and service standards.
- Collaborate with cross-functional teams to drive clinic service growth and improve patient outcomes.
- Establish strong relationships with hospital and clinic leadership to enhance partner satisfaction.
- Identify and implement operational improvements to optimize efficiency and performance.
- Ensure compliance with best practices for patient outreach, prior authorizations, and financial assistance.
National Integration Pharmacy Liaison
Shields Health Solutions
New York
09.2023 - 12.2024
- Spearheaded the launch of new specialty clinics and supported transitional staffing.
- Conducted training for clinic personnel, guaranteeing successful implementation of Shields' care model.
- Assisted in benefits investigations, prior authorizations, and financial assistance for patient access.
- Developed workflow enhancements to improve clinic efficiency and patient care.
- Coordinated with internal departments to resolve any patient-related issues or inquiries related to pharmacy services.
- Trained and stabilized all new hires during clinic launches, ensuring smooth onboarding and successful integration into clinic operations.
Specialty Pharmacy Liaison
Shields Health Solutions
New York
12.2021 - 09.2023
- Provided direct medication management services to patients, improving adherence and outcomes.
- Worked closely with clinicians to streamline specialty pharmacy services.
- Resolved insurance issues, secured financial assistance, and ensured appropriate medication storage.
- Managed documentation and compliance using Epic and TelemetryRx systems.
- Answered, resolved, and triaged inbound inquiries, providing exceptional customer service, and timely assistance.
- Performed refill reminder calls to patients, coordinating medication delivery, and ensuring patient adherence to prescribed treatment plans.
Inventory Pharmacy Technician
CVS Pharmacy
New York
10.2018 - 12.2022
- Processed prescriptions, ensured insurance compliance, and managed prior authorizations
- Maintained accurate inventory levels and optimized medication stock
- Trained and mentored new technicians on pharmacy operations and procedures
Pharmacy Technician
Lenda Pharmacy
New York
06.2016 - 08.2018
- Managed prescription intake, patient profiles, and insurance claims processing
- Conducted inventory control to ensure medication availability and regulatory compliance
Pharmacy Technician
Broadway Pharmacy
New York
01.2014 - 05.2016
- Assisted customers with medication inquiries and facilitated smooth pharmacy operations
- Maintained patient records and processed prescription refills efficiently
Pharmacy Technician
United States Air Force
Biloxi
06.2006 - 06.2010
- Ensured compliance with HIPAA, OSHA, and State Board of Pharmacy regulations
- Managed inpatient and outpatient pharmacy operations, providing exceptional patient care
- Supervised and trained new pharmacy technicians in military pharmacy procedures
Education
Chemistry Candidate -
Manhattan College
Riverdale, NY12-2026
Skills
- Spanish Language Expertise
- Medication Inventory Oversight
- Medication Adherence Strategies
- Insurance & Prior Authorizations
- Workflow Optimization
- Leadership Development
Certification
PTCB Certification, 30181748, 11/30/25
Timeline
Manager, Patient Services
Shields Health Solutions
12.2024 - Current
National Integration Pharmacy Liaison
Shields Health Solutions
09.2023 - 12.2024
Specialty Pharmacy Liaison
Shields Health Solutions
12.2021 - 09.2023
Inventory Pharmacy Technician
CVS Pharmacy
10.2018 - 12.2022
Pharmacy Technician
Lenda Pharmacy
06.2016 - 08.2018
Pharmacy Technician
Broadway Pharmacy
01.2014 - 05.2016
Pharmacy Technician
United States Air Force
06.2006 - 06.2010
Chemistry Candidate -
Manhattan College
Similar Profiles
Shanna BurghardtShanna Burghardt
Manager Patient Support Operations at Shields Health SolutionsManager Patient Support Operations at Shields Health Solutions
Michele LeeMichele Lee
Senior National Specialty Pharmacy Liaison at Shields Health SolutionsSenior National Specialty Pharmacy Liaison at Shields Health Solutions
MARIA MEDINAMARIA MEDINA
Centralized Pharmacy Liaison at Shields Health SolutionsCentralized Pharmacy Liaison at Shields Health Solutions