SHAIK JAWEED

Facilitated client calls to resolve coding and process-related issues.

Allocated work to coders while addressing their coding and process queries.

• Educated coders on client-specific processes, coding guidelines, and updates.
• Maintained client SLA by conducting internal audits with necessary process sampling in IP DRG coding.
• Generated monthly, quarterly, and statistical reports for leadership and quality improvement initiatives.
• Communicated quality metrics to team leadership, highlighting consistency issues or production deficiencies.
• Analyzed quality and performance data to inform operational decisions.
• Developed training materials, SOPs, and work instructions for onboarding new team members.

• Executed internal audits and process sampling for IP DRG coding to uphold client SLA.
• Prepared and maintained daily, weekly, and monthly quality dashboards and reports.
• Distributed quality reports to operations team while delivering targeted training for users.
• Provided audited feedback to users weekly and monthly to ensure compliance with client SLA.
• Achieved Raising Star award for outstanding performance in quality control initiatives.

• Exhibited over 3.4 years of expertise in US healthcare and revenue cycle management at Omega Healthcare Management.
  Functioned as senior specialist coder, accurately executing inpatient DRG coding for reimbursement processes.
  Facilitated training for new joiners, emphasizing hospital development procedures to improve onboarding.
  Managed team efforts towards achieving error-free deliverables and maintaining operational standards.
  Utilized biology background and knowledge of human anatomy to enhance coding accuracy and efficiency.
  Engaged in continuous professional development, adapting quickly to industry changes.
  Established high benchmarks for quality and consistency, promoting overall team performance.
  Ensured documentation met required compliance standards, preventing errors in patient coding.