Shaik Najmuddin
Richards,VA
Summary
Mobile Repair Technician with strong skills in expert diagnostics, advanced troubleshooting, and screen repair. Committed to enhancing customer satisfaction and operational efficiency through quality control implementation.
Overview
13
13
years of professional experience
Work History
Mobile Repair Technician
THE FIX
Richmond, VA
05.2024 - Current
- Diagnosed and repaired mobile devices, ensuring efficient functionality and customer satisfaction.
- Implemented quality control measures to enhance repair accuracy and service consistency.
- Trained junior technicians on best practices for device repairs and customer interactions.
- Collaborated with management to identify recurring issues and develop solutions, improving overall service quality.
- Resolved complex technical issues by leveraging extensive knowledge of mobile technology trends and tools.
- Performed hands-on repairs on smartphones, tablets, and computers with various hardware and software issues.
- Assisted in basic retail sales by answering questions and recommending device protection options.
Warehouse Manager
EXCELL WIRELESS
Richmond, VA
10.2023 - 03.2024
- Oversaw daily warehouse operations, ensuring compliance with safety regulations and efficiency standards.
- Managed inventory control processes, optimizing stock levels and reducing excess inventory.
- Coordinated logistics for inbound and outbound shipments, enhancing delivery timelines and accuracy.
Business Owner
GA MULTI SERVICES
HYDERABAD, TS, INDIA
12.2016 - 09.2023
- Developed and implemented operational strategies to enhance business efficiency and customer satisfaction.
- Managed day-to-day operations, ensuring seamless workflow across all departments.
- Analyzed market trends to identify opportunities for growth and product expansion.
- Supervised staff, fostering a collaborative environment and enhancing team performance.
Customer Relations Manager
Airtel
HYDERABAD, TS, INDIA
03.2013 - 11.2016
- Developed customer engagement strategies to enhance satisfaction and retention.
- Managed resolution of customer inquiries, ensuring swift and effective responses.
- Collaborated with cross-functional teams to improve service delivery processes.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Negotiated contracts with vendors that resulted in cost savings without compromising quality or delivery timelines.
Education
Bachelor of Arts - ACOUNTING, TAXATION, COMMERCE, BUSINESS ANALATICS
SILVER JUBILEE
TARNAKA, TS, INDIA05-2014
DIPLOMA IN COMPUTER AND COMMERCE - COMMERCE
CENTERAL INST OF COMMERCE
TARNAKA, TS, INDIA05-2011
High School Diploma -
MAXIM HIGH SCHOOL
HYDERABAD, TS, INDIA04-2007
Skills
- Mobile Repair Technician
- Customers Problems resolving
- Device Troubleshooting & Repair
- Technical Problem Solving
- Basic Customer Interaction
- Eagerness to Learn & Grow
- Team Collaboration
- Time Management
- Retail Environment Awareness
- Adaptable & Fast Learner
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Mobile Repair Technician
THE FIX
05.2024 - Current
Warehouse Manager
EXCELL WIRELESS
10.2023 - 03.2024
Business Owner
GA MULTI SERVICES
12.2016 - 09.2023
Customer Relations Manager
Airtel
03.2013 - 11.2016
Bachelor of Arts - ACOUNTING, TAXATION, COMMERCE, BUSINESS ANALATICS
SILVER JUBILEE
DIPLOMA IN COMPUTER AND COMMERCE - COMMERCE
CENTERAL INST OF COMMERCE
High School Diploma -
MAXIM HIGH SCHOOL