Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Shaikh Sohail

SEAFORD,Virginia

Summary

Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

AAFI INC
Hampton, VA
04.2019 - Current
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Ensured all safety protocols were followed at all times by staff members.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.

Retail Store Manager

Raceway Gas Station
Suffolk, VA
05.2013 - 03.2019
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Created marketing plans that increased revenue by 15% within 6 months.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Worked closely with vendors to negotiate contracts for goods or services.
  • Updated and maintained store signage and displays.
  • Built and maintained strong working relationships with team members.

Education

Associate of Business Administration - Business Administration

Sindh Institute of Management
12-2012

High School Diploma -

St Paul High School
Karachi
09-2007

Languages

Urdu
Professional

References

References available upon request.

Timeline

Retail Store Manager

AAFI INC
04.2019 - Current

Retail Store Manager

Raceway Gas Station
05.2013 - 03.2019

Associate of Business Administration - Business Administration

Sindh Institute of Management

High School Diploma -

St Paul High School
Shaikh Sohail