Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shaila Fosse

Fargo,ND

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Resident Dining Supervisor

Sodexo Campus Services
08.2022 - Current
  • Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
  • Increased employee retention by fostering a positive work environment and providing consistent feedback on performance.
  • Assisted in coordinating large-scale events such as banquets or private parties by working closely with event planners to accommodate specific needs.
  • Maintained clean, safe, and hazard-free work environment.
  • Followed OSHA, safety, health, HACCP and sanitation guidelines.
  • Enhanced customer satisfaction through attentive supervision, resolving complaints promptly and professionally.
  • Oversaw front-of-house staff to maintain seamless communication between kitchen and dining areas for optimal efficiency.
  • Trained new hires in proper food handling techniques, customer service skills, and restaurant policies to ensure consistently excellent guest experiences.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.

Cleaner

Dust Busters LLC
03.2021 - 08.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Manager on Duty

Shotgun Sallys
05.2018 - 03.2021
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Fargo North High School
Fargo, ND
05-2013

Skills

  • Service excellence
  • Effective task delegation
  • Shift scheduling
  • Policy implementation
  • Effective communication
  • Implementation of safety measures
  • Staff training
  • POS system operation
  • Problem-solving abilities
  • Patient and compassionate
  • Trustworthy and reliable

Languages

English
Native or Bilingual
American Sign Language
Professional Working

Timeline

Resident Dining Supervisor

Sodexo Campus Services
08.2022 - Current

Cleaner

Dust Busters LLC
03.2021 - 08.2022

Manager on Duty

Shotgun Sallys
05.2018 - 03.2021

Fargo North High School

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Shaila Fosse