Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaila Preston

Attleboro,MA

Summary

  • Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
  • Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care.

Overview

27
27
years of professional experience

Work History

PCA

Tempus Unlimited
Stoughton, MA
08.2024 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Responded promptly to emergency situations according to established protocols.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Transported clients from one location to another in an efficient manner.

PCA

Home Instead
Attleboro, MA
02.2024 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Maintained accurate records of client care services provided on a daily basis.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Accompanied clients to doctor's appointments and outings when necessary.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.

Customer Service/Lead Key Holder

Big Lots
Attleboro, MA
10.2013 - 05.2016
  • Handled customer inquiries and complaints in a professional manner.
  • Developed and implemented customer service policies and procedures to improve quality of customer experience.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Technician

Flextronics
Burlington, MA
03.2006 - 08.2012
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Replaced defective components or parts as needed.
  • Provided technical support services to customers via phone or email communication.
  • Installed software updates on customer machines while providing technical assistance when necessary.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Cashier Departmant Head

Stop and Shop Supermarket
Revere, MA
02.1998 - 08.2003
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Worked closely with front-end staff to assist customers.

Education

Education

Revere High School
Revere, MA
05-2002

Skills

  • Compassionate Care
  • Emotional Support
  • Patient Observation
  • Complaint resolution
  • Data Entry
  • Active Listening
  • Technical Support
  • Multi-Task Management
  • Customer Education

Timeline

PCA

Tempus Unlimited
08.2024 - Current

PCA

Home Instead
02.2024 - Current

Customer Service/Lead Key Holder

Big Lots
10.2013 - 05.2016

Technician

Flextronics
03.2006 - 08.2012

Cashier Departmant Head

Stop and Shop Supermarket
02.1998 - 08.2003

Education

Revere High School

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Shaila Preston