Shaila Raben

Client: May & Moon Jewelry (E-commerce)

• Planned and executed Instagram content strategy that increased engagement rate from 2.66% to 21.69% within one month.
• Grew account following by 30+ followers in 30 days during initial onboarding phase.
• Led a “12 Days of Sparkles” campaign that reached 3,200 accounts and generated 89% of total monthly reach.
• Produced a “Meet the Founder” reel achieving a 13.32% engagement rate and 841 reach.
• Increased total views by 1,005% (14,532 vs. 1,315) and reach by 1,806% (3,583 vs. 188) month-over-month.
• Analyzed performance metrics and audience behavior to refine posting strategy and optimize engagement.
• Coordinated UGC, testimonials, and influencer content to strengthen brand credibility and community trust.

• Delivered high-volume customer service in a fast-paced environment while maintaining accuracy and professionalism.
• Managed POS transactions and supported daily operations.

• Created and managed branded content across Instagram and TikTok for lifestyle, beauty, wellness, and fitness brands.
• Collaborated with brands including Dr. Jart+, Diff Eyewear, Oak Essentials, VenturePal, and Henry’s Gymnasium.
• Produced short-form video, photography, and copy for product launches and promotional campaigns.
• Drove significant increases in profile views, reach, and traffic for client and personal accounts.
• Supported influencer marketing efforts through affiliate links, gifting campaigns, and sponsored content.
• Built audience engagement through trend-based content, storytelling, and brand-aligned visuals.

• Provided customer service, handled transactions, and supported daily store operations
• Collaborated with team members to create a positive customer experience.

• Managed front-desk operations, scheduling, and client communications.
• Maintained daily calendars, set appointments with clients and planned daily office events.