SHAILADEAN U. RELLIN
Waianae
Summary
Effectively communicates with individuals of diverse backgrounds. Experienced in instructing, mediation, and counseling. Skilled at recognizing and addressing individuals' needs and able to resolve most conflicts. Organization: Experienced at managing multiple projects and able to quickly create alternative solutions in high stress environments. Personal Attributes: Self motivated, confidant decision maker with non-judgmental listening skills. Committed to developing trust in my Team through my commitment to core values, Honesty, Honor, Integrity and Commitment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Recreation Host
Aulani, A Disney Resort & Spa
Kapolei
03.2020 - Current
- Ensure the safety of Guests, may be a first responder to emergency situations
- Welcoming cabana Guests and providing a sense of arrival
- Maintain overall upkeep of all cabanas
- Assist with clearing pool deck of used towels, lifejackets, and trash
- Politely ensure adherence to rules and safety guidelines in the Recreation locations
- Greet Guests with positive, friendly and helpful attitude
- Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
- Frequent walking/standing/pushing/pulling
- Frequent bending/twisting and kneeling
- Frequent use of hands
- Strong observational skills to proactively identify Guest needs and ensure safety guidelines are being followed
- Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
Aircraft Cleaner
Delta Global Services
Honolulu
03.2019 - Current
- Lift and carry cleaning equipment, cleaning trays and cases of supplies to service the aircraft.
- In a timely manner, clean passenger seating, vacuum floors, and wipe down tray tables so aircraft is free of debris.
- Perform aircraft security inspection to comply with government and Company security requirements.
- Perform visual inspection of aircraft to ensure no items are left onboard the aircraft.
- Return items left by passengers or crew members to the appropriate authority.
- Mop galleys of aircraft and dispose of trash in designated dumpsters.
- Restock magazines, food, beverages and other supplies on the aircraft.
- Clean aircraft lavatories and empty waste receptacles.
- Arrives to work on time and at assigned post to ensure prompt servicing of the aircraft and on time departures.
- Load supplies onto cabin service truck and return unused supplies to designated area.
- Ensure cabin service supply room is kept in an organized and neat manner.
- Check inventory to ensure there is an adequate supply of items needed to service aircraft.
- Greet crew members, flight attendants and passengers in a friendly manner.
- Other duties as assigned
Medical Receptionist
Kapolei Health Care for Women & Children
11.2013 - 06.2016
- Assist patients with scheduling and canceling appointments.
- Verifying medical insurance eligibility.
- Checking patients in and out for their appointments.
- Registering new patients.
- Answer phones.
- Assist patients with prescription refill request.
- Processing co-payments.
- Interact and care for children, mothers to be and the community.
- Assist out of state visitors/tourist schedule and verify travelers insurance for office visits.
Member Service Specialist
Hawaii State Federal Credit Union
10.2008 - 08.2012
- Assisted members with financial transactions.
- Determined member needs and cross sold appropriate products.
- Entered loan applications via phone from members and non-members.
Customer Service Representative
Bank of Hawaii
Kapolei
12.2006 - 10.2008
- Assisted customer with financial transactions.
- Determined member needs and cross sold appropriate products.
Cashier
Kentucky Fried Chicken
05.2006 - 12.2006
- Aided Child Care Specialists with caring for children ages 0 to 4 years old.
- Assisted with cleaning and setting up day care area.
- Took and prepared orders for customers.
- Assisted with customer complaints and referred to appropriate managers when necessary.
- Cleaned restaurant dining area and kitchen.
Skills
- Communication
- Instructing
- Mediation
- Counseling
- Conflict Resolution
- Organization
- Project Management
- Problem Solving
- Self-Motivation
- Decision Making
- Listening Skills
- Team Building
- Microsoft Office Suite (Word)
- Microsoft Office Suite (Outlook)
- Datasafe Navigator
- Typing Speed: 50 wpm
Certification
- Financial Education Alliance of Hawaii Discipline and Documentation, 2010
- Clarifying Performance Expectations, 2010
- Developing Others, 2010
- Laws and Regulations of Lending, 2010
- Completed 18 BVS Performance System Certificates
- Completed Credit Union National Association Advanced Certificate
- Credit Union National Association Training Call Center Service Skills Advanced Certificate, 2009
- Credit Union Sales Certificate, 2010
- Preparing Loan Documents Certificate, 2010
- Servicing Mortgage Loans Certificate, 2010
- BVS Performance Training Providing Service in Changing Times, 2008
- Commitment to Excellence, 2008
- Serving Credit Union Member, 2008
- Handling Problem Situations, 2008
- Ethics and Trust, 2008
- Member Confidentiality, 2008
- Preventing ID Theft, 2009
- Protecting Member Identities, 2010
- OFAC Compliance Basics, 2010
References
Available Upon Request
Timeline
Recreation Host
Aulani, A Disney Resort & Spa
03.2020 - Current
Aircraft Cleaner
Delta Global Services
03.2019 - Current
Medical Receptionist
Kapolei Health Care for Women & Children
11.2013 - 06.2016
Member Service Specialist
Hawaii State Federal Credit Union
10.2008 - 08.2012
Customer Service Representative
Bank of Hawaii
12.2006 - 10.2008
Cashier
Kentucky Fried Chicken
05.2006 - 12.2006