Shaileene Golderos
Summary
Experienced Medical Assistant known for exceptional organization skills, friendliness, and supportive patient care over the course of 9 years within the healthcare industry. Actively seeking an opportunity to join a distinguished company committed to high-quality health care services. Recognized as a strong advocate with excellent communication abilities, coupled with proficiency in Athena and EClinicals software.
Overview
14
14
years of professional experience
Work History
Women's Care Florida Certified Medical Assistance
Women's Care Florida
01.2020 - Current
- Streamlined the patient intake system
- Collected and documented medical information
- Performed phlebotomy and administered injections as required.
- Performed clerical duties
- Assist in triage room phone calls
- Assisted in office procedures
- Scheduling appointments and procedures
- Provided insightful education on procedures, medications, and physician instructions to enhance patient outcomes.
- Played an integral role in facilitating consultations by thoroughly reviewing and documenting patient's HPI and ROS.
- Achieved efficient workflow on the clinical floor, ensuring timely patient care.
- Facilitated necessary orders and referrals based on provider's needs
- Provided comprehensive training to newly hired staff, ensuring seamless adoption of company protocols.
- Provided assistance for diagnostic and technical treatments
The Women's Center of Orlando Medical Assistant
The Women's Center of Orlando
01.2015 - 01.2020
- Collected and documented patient medical information
- Phlebotomy and injections
- Patient intake
- Oriented and trained new staff on proper procedures and policies
- Supported duties for diagnostic and technical treatments
- Maintained detailed records of test results by entering data and patient information into Athena
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Performed clerical duties, such as word processing, data entry, answering phones, filing, and scheduling appointments
- Collaborated with medical and administrative personal to maintain patient-focused, engaging, and compassionate environment.
Westgate Resorts Customer Service Representative, Lead
Westgate Resorts
01.2013 - 01.2016
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with up to 3 calls in queue per minute
- Issued receipts and processed refunds, credits, or exchanges
- Answered customer telephone calls promptly to avoid on-hold wait times
- Provided primary customer support to internal and external customers in fast-paced environment
- Trained new associated on cash register operations including opening, conducting customer transactions and balancing drawer.
Customer Service Representative, Manager Tommy Hilfiger
Tommy Hilfiger
01.2010 - 01.2013
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Managed all aspects of store operations, including organization, maintenance, and purchasing functions
- Trained new hires for diverse jobs and kept employees up-to-date
Education
Colonial High School
01.2010
Skills
- NHA Certified and BLS
- Athena and EClinicals
- Bilingual (Spanish and English)
- Direct and indirect patient care
- Medical Records Management
- Floor lead and trainer
- Type 37 wpm
Timeline
Women's Care Florida Certified Medical Assistance
Women's Care Florida
01.2020 - Current
The Women's Center of Orlando Medical Assistant
The Women's Center of Orlando
01.2015 - 01.2020
Westgate Resorts Customer Service Representative, Lead
Westgate Resorts
01.2013 - 01.2016
Customer Service Representative, Manager Tommy Hilfiger
Tommy Hilfiger
01.2010 - 01.2013
Colonial High School
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