Shailen Pike
Gulf Breeze,FL
Summary
As a manager, I strive to create a healthy culture within my team. Along with that, I dedicate any opportunity that arises to develop my team into the best version of themselves. I’m specialized in customer service and sales. Budget control, inventory, scheduling, interviewing/hiring, and labor control are some of my strong suits. I believe in coming to work with a positive attitude and putting in the maximum effort into achieving every set goal. I’m looking for a career switch and would love to be a new addition to your team.
Overview
2
2
years of professional experience
Work History
Senior Assistant Manager
Caliber Carwash
11.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
General Manager
WaterWorx Carwash
04.2024 - 11.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Shift Lead
Dunkin' Donuts
12.2023 - 04.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
GED.com
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Goal setting
- Staff development
- Shift scheduling
- Sales techniques
- Schedule preparation
References
Sabrina Soto ( General Manager- Dunkin Donuts ) : +1 (928) 580-9014
Jennifer Osborn ( District Manager- Dunkin Donuts ) : (254) 418-2722
Garrett Duffey ( District Manager / Multi Site Manager - Waterworx Carwash & Caliber Carwash) : +1 (850) 602-7060
Timeline
Senior Assistant Manager
Caliber Carwash
11.2024 - Current
General Manager
WaterWorx Carwash
04.2024 - 11.2024
Shift Lead
Dunkin' Donuts
12.2023 - 04.2024
GED.com