Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shailendra Singh

Orlando

Summary

Software development leader with extensive experience at Sagent Lending Technologies, specializing in project management and cross-functional collaboration. Successfully led strategic initiatives that improved client satisfaction and optimized operational efficiency. Strong problem-solving skills and team leadership capabilities resulted in high-quality application delivery and innovative solutions.

Overview

21
21
years of professional experience
1
1
Certification

Work History

VP of Software Development

Sagent Lending Technologies
Orlando
06.2023 - Current
  • Directed strategic initiatives to enhance lending technology solutions.
  • Collaborated with cross-functional teams to drive project success.
  • Managed client relationships to ensure satisfaction with services provided.
  • Facilitated communication between departments to enhance collaboration and alignment.
  • Identified problems and implemented solutions to better streamline operations.
  • Collaborated with executive team members on major decisions regarding company-wide initiatives.
  • Advised senior executives on approaches for resolving complex issues impacting operations.
  • Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
  • Hired, trained, and mentored staff members to maximize productivity.

Director of Software Development

Sagent Lending Technologies
Orlando
07.2018 - 06.2023
  • Led software development teams to deliver high-quality applications on time.
  • Collaborated with cross-functional teams to define project requirements and scope.
  • Managed project timelines, ensuring alignment with overall business objectives.
  • Collaborated with other departments on system requirements analysis and design specifications.
  • Directed the planning, designing, coding, testing and debugging of complex software systems.

Sr. Implementations Manager

Fiserv
Chicago
01.2012 - 06.2018
  • Led cross-functional teams to implement software solutions for clients.
  • Managed project timelines and resource allocation for successful deployments.
  • Developed training materials to educate clients on new systems and processes.
  • Facilitated stakeholder meetings to gather requirements and address concerns.
  • Streamlined implementation processes by identifying areas for improvement.
  • Analyzed client feedback to enhance future implementation strategies and services.
  • Assessed customer feedback regarding product performance after launch, making necessary adjustments as needed.
  • Organized meetings with clients to discuss project status and any changes needed.

Director Offshore Delivery

Fiserv
Pune
08.2007 - 12.2011
  • Managed cross-functional teams to enhance collaboration and project execution.
  • Facilitated training sessions to develop leadership skills within the organization.
  • Established performance metrics to evaluate team effectiveness and productivity.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Delegated work to staff, setting priorities and goals.

Software Development Lead

Xansa
Noida
01.2005 - 07.2007
  • Led software development teams to create innovative solutions and enhance productivity.
  • Collaborated with stakeholders to define project requirements and establish timelines.
  • Mentored junior developers to improve coding skills and promote best practices.
  • Conducted code reviews to ensure quality standards and adherence to guidelines.
  • Facilitated cross-functional meetings to resolve issues and align project goals effectively.
  • Provided technical guidance and mentorship to team members, helping them develop their skills in coding, debugging, testing and problem solving.

Education

Bachelor of Science - Computer Science

Regional Institute of Technology
Jamshedpur, India
07-2001

Skills

  • Software development
  • Project management
  • Cross-functional collaboration
  • Client relationship management
  • Strategic planning
  • Team leadership
  • Process improvement
  • Problem solving
  • Customer and employee rapport
  • Client relationship building
  • Customer education
  • Effective communication

Accomplishments

  • Sagent Employee recognition award Q4 2023
  • Sagent Employee of the year 2020
  • Fiserv key contributor 2017

Certification

  • PMI certified year 2012

Languages

English
Professional

Timeline

VP of Software Development

Sagent Lending Technologies
06.2023 - Current

Director of Software Development

Sagent Lending Technologies
07.2018 - 06.2023

Sr. Implementations Manager

Fiserv
01.2012 - 06.2018

Director Offshore Delivery

Fiserv
08.2007 - 12.2011

Software Development Lead

Xansa
01.2005 - 07.2007

Bachelor of Science - Computer Science

Regional Institute of Technology

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