Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAILESH ZAGADE

MURFREESBORO

Summary

  • Offering advanced planning, problem-solving and presentation skills developed over 18 years in delivering quality Product.
  • Dedicated Senior Manager with 18+ yrs. of experience in Software Industry (IT) in QA field. Well versed with Agile Methodologies, participated in all ceremonies of agile in day-to-day work like Backlog Refinement, Retrospective, Sprint Planning meeting, Standups & brainstorming sessions for Product backlog.
  • Handled QA, Automation, Development, Performance, Transformation of manual regression suit to automated regression suit for multiple projects.
  • Equipped with ISTQB, Certified Scrum Master & Azure Devops certification & strong academic background and extensive recognition for overall performance excellence.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Critical Thinking, Negotiation, Troubleshooting & Problem-Solving skills, Well-versed in operations management, onsite offshore coordination, and technical support.
  • Offering strong administrative and cross-functional collaboration skills to provide teams with support and guidance to surpass expectations.
  • Experienced in working with automation framework using Rest Assured, Selenium.
  • Experienced in Page Object Model to Automate Functional and Regression Testing by working with Keyword driven framework & TestNG framework.
  • Worked on defining automation strategies for project & also choosing correct tools & framework in multiple projects.
  • Worked on creating automation plan for year & deploy it successfully with team from last 3 years.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Associate Vice President/Senior Automation Engineer

ALLIANCE BERNSTEIN
Nashville
08.2022 - Current
  • Company Overview: As a global investment firm, we foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets
  • At AB, we're fostering a culture of diverse perspectives and innovation to help advance our clients' success
  • And we're doing it responsibly-from how we act to how we invest-because outcomes mean more than financial returns
  • Analyze and review product and functional requirements and implement comprehensive test strategy and test plans and test cases
  • Collaborating with project managers, business analysts, and business partners to understand and analyze business requirements for projects
  • Work with development team members to develop and revise testing strategies and test cases
  • Interact with Product Management teams to ensure proper test coverage and high quality of the projects delivered to production
  • Expertise in developing, setting up automation framework from scratch using commonly accepted standards and best practices
  • Perform test execution, test analysis and all phases of testing, including functional, regression, performance, usability, integration, acceptance, etc
  • Troubleshoot and analyze application issues to root cause where possible
  • Report bugs into the bug tracking system with clear and detailed steps to reproduce
  • Communicate quantitative and qualitative findings from test results to the development team
  • Proactively participate in maintaining QA team standards and best practices
  • Participate in deployments to production as needed
  • Acts as an advocate for the end user experience
  • Responsible for looking at different products which is part of different region, which is US, APAC & EMEA
  • Working with offshore team for day-to-day work to make sure deliverables are with quality in timely manner
  • Also I am responsible for Automation for API & UI Automation
  • For that I am working on different tools & technologies like Selenium, Java, REST Library & Karate Framework with cucumber feature files
  • Also working on Azure devops for CI/CD implementation using yaml pipeline
  • Using JIRA, WIKI, Share point, Azure Git
  • Leadership and Team Management: Lead a team of 4 QA engineers in India, overseeing the delivery of high-quality automation solutions
  • Automation Framework Development and Maintenance: Architect, develop, and maintain robust automation frameworks using Selenium WebDriver with Cucumber BDD and Karate for API testing
  • Test Automation: Design, implement, and execute comprehensive automated test suites for regression testing, ensuring optimal test coverage and efficiency
  • Performance Testing: Utilize JMeter to conduct performance tests, identify bottlenecks, and optimize application performance
  • CI/CD Integration: Integrate automated tests into Azure DevOps pipelines to enable continuous testing and delivery
  • Quality Assurance Leadership: Actively participate in the company's QA guild, driving best practices, knowledge sharing, and innovation in the QA community
  • Cross-Functional Collaboration: Collaborate closely with development, product, and business teams to understand requirements, troubleshoot issues, and deliver high-quality solutions
  • As a global investment firm, we foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets
  • At AB, we're fostering a culture of diverse perspectives and innovation to help advance our clients' success
  • And we're doing it responsibly-from how we act to how we invest-because outcomes mean more than financial returns

Senior Manager

SYNECHRON INC
Nashville
01.2016 - Current
  • Client: Ingram Content Group (QA Lead)
  • Project: ICG QA (Coresource, iPage, iQ, Relex, Demand Filter)
  • CoreSource: Core Source provides the tool to engage, manage and connect a global, digital marketplace
  • It's optimized for publishers, whatever their size, providing world-class infrastructure with local support by experienced publishing people
  • With complete control of your digital content, you can concentrate on publishing new content and expanding business
  • Core Source allows you to manage almost any digital file, whether related to eBooks, print books or audio books
  • Integration of all of your content in one place allows you to consolidate management and distribution of content in one place
  • IPage: Ingram's online search, order, and account management website acts as your comprehensive source for complete title information, product images, stock status updates, ordering, publicity, the latest industry news, and much more
  • Supervised and directed multiple teams to keep projects on track and tasks prioritized
  • Managing team of 10 resources with their billing, invoice & Performance evaluation
  • Providing support and coordinate with business executives to understand the Functional and Non-Functional Requirements (NFRs)
  • Closely worked with Dev & BA team to get clear requirement & raise question concern about same in design phase & share updated requirement & all details with team
  • Involved in the sprint planning, daily meeting, and retrospective meetings as per project need
  • Identifying appropriate candidates for automation and prioritizing manual test cases for automation
  • Actively participated in automating regression test cases (around 2000) using Keyword driven framework developed in Java using Selenium WebDriver
  • Worked on Page Object Model framework with TestNG using selenium
  • Also worked on enhancing existing selenium framework for incorporating new functions
  • Carry out the test cases creation, automation test execution, & sharing execution reports to all stakeholder for release sign-off
  • Working on E2E Load testing using test plan & scripts written in JMeter for every production release, also monitoring performance & sharing readings with all the stakeholders which help them to take decision for Prod release based on performance of application
  • Working on Security test using Netsparker & Rapid7 tool to do security test & share reports after testing in production ticket which helps CAB team to approve release
  • Worked on CICD integration of all automation with automated build using Azure devops using Yaml pipeline
  • Maintains understanding of current web technologies used in industry now days & based on that he needs to suggest tools or technology that Client can use in there day to day activity for project
  • Worked as Admin for all Test Management & Automation tool & taken care of renewing & updating it to latest release version
  • Assist onsite and offshore team to create test strategy based on new enhancement and technical understanding of Product architecture
  • Responsible for providing daily status reports and report progress of execution in the scrum calls
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Working as Automation coordinator for whole Ingram team for all the team to start with automation, help them in setting up base env & how to use framework & automate test cases with multiple documentation & training sessions
  • Worked on API testing using postman, swagger & curl
  • Also working on API automation framework using Rest API

QA Lead

SYNECHRON
Pune
08.2011 - 01.2016
  • Client: Asurion US/Japan (Lead QC -CRM Tester)
  • Description: Mobile Technical Support using CRM for Docomo Client
  • This application is developed using Microsoft Dynamics CRM 4.0/2013
  • Application is developed in Japanese language
  • Integrated Care (iCare) is the web-based application, which has been developed for Customer Support representative to reduce average handling time for every client on iCare
  • Customer purchase Asurion insurance for the cell phone
  • At a later point in time, whenever customer's phone stopped working, damaged, or lost, they call Customer Support (CSR) of Asurion in order to file a claim
  • CSR uses iCare to file this claim
  • Once the claim is filed, the Warehouse department uses DAX to ship the product to the customer
  • When the customer receives the new phone, the damaged phone is returned to Asurion, and this whole process is handled by iCare application
  • ICare supports the various carriers such as Verizon Wireless, T-Mobile, MetroPCS, Sprint, AT&T, iPhone, Virgin Mobile (USA), Boost Mobile, Asurion, and nTelos
  • Performed Smoke, System, and Regression testing as per Sprint (Agile implementation)
  • Performed extensive UAT and Localization testing for all applications
  • Conducting ORR, Managing Release related activity like creating of RFC and it approval, Release notes preparation etc
  • Preparing & Sharing SPEED data & KPI Data, support team on Trouble shooting different kind of issues on CRM side
  • Tested MS Dynamics CRM 4.0/2013 in Japanese for one of application & tested Right Now application
  • Wrote and executed test cases based on business requirements and technical specifications in test management tool (HP QC 10.0)

Senior QA Analyst

CYBAGE SOFTWARE PVT. LTD.
Pune
06.2010 - 07.2011
  • Client: Exploria (Qa Lead)
  • Description: This is a Content Management System (CMS) application on healthcare domain
  • This application is base application for other customized CMS application of Exploria
  • This base application contains Administrator, Presentations, Reference, Media, Survey, and Events modules
  • These modules are displayed to the user as per their roles
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
  • Created test plan, test script and recorded execution results
  • Developed and maintained quality assurance procedure documentation like DSR, WSR, Monthly Status Report, Defect Distribution Report, TSR, MRR, PSR, and QA Metrics
  • Performance testing using open-source tool OpenSTA
  • Testing web & mobile application on mobile device like, iPad, iPhone
  • Worked on client/server and website testing, Os/browser compatibility testing
  • Led 2 complex process improvement projects to help operations meet and exceed quality standards and reduce costs

System Engineer

INFOSYS TECH PVT LTD
Pune
05.2006 - 06.2010
  • Client: Microsoft Corporation, Redmond, USA (Software Test Engineer)
  • Description: Microsoft is the leading software developer and provides services and Internet technologies for personal and business computing
  • Microsoft Corporation has a group WINSE called as Windows Sustenance Engineering Group
  • This project was done for WINSE group
  • WINSE group owns Windows Operating System code once it is released to market
  • All bugs and releases after RTM will be fixed by the WINSE DEV team and tested by the WINSE Test Team
  • The project involves automation and testing of various networking and security related components of Windows Vista and Windows Longhorn Server
  • Various activities involved in the process include study and understanding of operating system components, test case development, automation and execution, test results analysis, and triaging/ debugging
  • The project involves the use of different networking tools such as Network Monitors, various scripting languages such as VBScript, Batch Scripting, and C++ and some Visual Test Tools for the automation of test scenarios
  • Found out bugs in Windows Vista, filed them in Product Studio, and follow-up with stakeholder
  • Interacted with clients on all important issues
  • Participated in regular activities of product testing, involving Regression, Sanity, Integration, Test Pass, and Private/ Code Coverage testing
  • Debugged failures to figure out code and test bugs and followed-up with test owner for fixing of test bugs
  • Seamlessly worked in synchronization with other team members to ensure no process gaps as well as leveraged technical knowledge to deliver high-quality deliverable
  • Performed ad hoc testing that includes manual testing of any area/ component of Windows Vista
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Participated in E2E migration of various components handled, which includes preparation of workflows to reduce lots of time and resources
  • Seamlessly worked in synchronization with other team members to ensure no process gaps as well as leveraged technical knowledge to deliver the high-quality deliverable

Education

Bachelor Of Science - Computer Science

Anna Saheb Magar College
Hadapsar, Pune
12.2005

Skills

  • Basic knowledge of SQL
  • Basic knowledge of Operating Systems
  • Testing tools (WTT, Test Director, Product Studio, Win-runner, QC, SpiraTest, OpenSTA, Test Complete, QA Complete, Selenium Web driver, Jira, Azure Devops, POSTMAN, RESTAPI, Curl)
  • UI Automation
  • TestComplete
  • Selenium WebDriver
  • API Automation
  • Java
  • Karate DSL
  • Performance testing
  • Backend testing
  • SDLC
  • STLC
  • Bug Life Cycle
  • Agile methodologies
  • Waterfall methodologies
  • CMS
  • Mobile insurance
  • Ecommerce Projects
  • Onsite coordination
  • Offshore coordination
  • Recruitment
  • Training
  • Demos
  • Presentations
  • Delivery Management
  • Release Management
  • Project Management
  • Risk Management
  • Impact Analysis
  • Estimation
  • Strategy
  • Planning
  • Matrices
  • Governance Reports
  • Team Leadership
  • Process Improvement
  • Quality Management
  • Audits
  • Budget administration
  • Cross-functional collaboration
  • Strategic planning
  • Budgeting
  • Staff Management
  • Business planning
  • Leadership skills
  • Written communication skills
  • Verbal communication skills

Certification

  • Completed ISTQB Foundation level Certification.
  • Completed Certified Scrum Master (CSM) from Scrum Alliance.
  • AZ 900 Azure Fundamental Certification.

Timeline

Associate Vice President/Senior Automation Engineer

ALLIANCE BERNSTEIN
08.2022 - Current

Senior Manager

SYNECHRON INC
01.2016 - Current

QA Lead

SYNECHRON
08.2011 - 01.2016

Senior QA Analyst

CYBAGE SOFTWARE PVT. LTD.
06.2010 - 07.2011

System Engineer

INFOSYS TECH PVT LTD
05.2006 - 06.2010

Bachelor Of Science - Computer Science

Anna Saheb Magar College

Similar Profiles

CREATE PROFILE
SHAILESH ZAGADE