Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shailey Sohal

Norwalk,CA

Summary

Detail-oriented Assistant Manager offers more than a 3-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated customer service agent with 3 years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Compassionate Respite Worker with an in-depth understanding of working with individuals with special needs. Steps in and handles any task, from mobility assistance to shopping. Passionate about supporting client and caregiver needs. Compassionate [Respite Worker] possessing in-depth knowledge of medical terminology and medical administration. Administers medication prepares and feeds meals, and supervises resident behaviors. Friendly professional with a great sense of humor and warm demeanor. Skilled at meeting the physical, emotional, and recreational needs of individuals living with conditions. Excellent interpersonal, communication, and planning abilities with a hardworking and dedicated nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry position. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Respite Worker

Unlimited Possibilities For Children
05.2023 - Current
  • Maintained safe and hazard-free environments.
  • Planned engaging recreational, developmental and entertainment activities.
  • Provided relief support to primary caregivers of individuals living with Autism, Cerebral Palsy, ADHD Alzheimer's, Hospice.
  • Assisted residents with basic activities of daily living.
  • Assisted with daily living needs such as personal hygiene.
  • Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands, and household chores.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Scheduled daily and weekly care hours for client caseload.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained entire family's schedule and organized events.
  • Prepared nutritious meals, cleaned house, laundered clothing and completed shopping tasks.

Medication Technician/Caregiver, Special Needs

Amada Senior Care
11.2021 - 04.2023
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Reordered medication to maintain adequate supply.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored medication storage area to maintain medication security and control.
  • Reviewed patient progress to document effects of any prescribed medication.

Assistant Manager

KFC
03.2018 - 04.2020
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
  • Delegated assignments based on team strengths to optimize floor coverage and service levels
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Managed and motivated 12 employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Customer Service Representative

Singapore Airlines Ltd. / ADR
06.2018 - 07.2019
  • Documented customer correspondence in CRM to track requests, problems and solutions
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Analyzed customer activity to promote safe and secure environment
  • Improved customer service wait times to mitigate complaints
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints
  • Trained new employees on procedures and policies to maximize team performance
  • Organized client contracts, records, reports and agendas to strengthen traceability.

Assistant Manager

Baskin Robbins Ice Cream
04.2017 - 05.2018
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.

Education

Some College (No Degree): Licensed Vocational Nurse -

United Healthcare Careers College
Los Angeles, CA

High School Diploma -

Downey High School
Downey, CA
05.2018

Skills

  • Developing Social Skills
  • Planning Activities
  • Daily Living Support
  • Transporting Clients
  • Schedule Maintenance
  • Injury Prevention
  • Safety Compliance
  • Caring Companionship
  • Infection Control
  • Condition Monitoring
  • Client Education
  • Progress Tracking
  • CPR Certification

Accomplishments

  • Achieved results by completing tasks with accuracy and efficiency.
  • Collaborated with the team in the development of the kids with disabilities.
  • Worked the schedule out according to the family's needs and priorities.

Languages

English
Punjabi
Hindi

Timeline

Respite Worker

Unlimited Possibilities For Children
05.2023 - Current

Medication Technician/Caregiver, Special Needs

Amada Senior Care
11.2021 - 04.2023

Customer Service Representative

Singapore Airlines Ltd. / ADR
06.2018 - 07.2019

Assistant Manager

KFC
03.2018 - 04.2020

Assistant Manager

Baskin Robbins Ice Cream
04.2017 - 05.2018

Some College (No Degree): Licensed Vocational Nurse -

United Healthcare Careers College

High School Diploma -

Downey High School
Shailey Sohal