Shailyn Roberson
Frisco,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Morning Bliss
10.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Trained new staff on menu items, service protocols, and operational standards.
- Collaborated with kitchen staff to streamline order flow and reduce wait times.
- Managed multiple tables efficiently during peak hours while maintaining attention to detail.
- Fostered strong relationships with regular customers, increasing repeat patronage through personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Shift Lead
7Brew Coffee
05.2023 - 09.2024
- Memorize several different recipes and procedures
- Implemented inventory management practices to maintain product availability and freshness.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Completed store opening and closing procedures and balanced tills.
- Execute shift plans & adapt if changes are necessary
- Clean and stock all areas
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored new staff on beverage preparation and service protocols.
Server
Texas Roadhouse
01.2022 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant Manager
Sonic Drive In
06.2018 - 07.2022
- Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Monitored team members to verify work quality and address concerns.
- Trained employees in time management and proper ways to complete job duties.
- Handled customer service by dealing with complaints, organizing stock, and answering customer questions.
- Trained and managed associates in customer service and sales techniques
Education
High School Diploma -
Bradford High School
Bradford05.2020
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong work ethic
- Professional appearance
- Memory retention
- Safe food handling
- Point of sale operation
- Multitasking and organization
- Upselling techniques
- Employee training
- Decision-making capacity
- Problem-solving
Certification
- ServSafe
- July 2021 to July 2026
Timeline
Server
Morning Bliss
10.2024 - Current
Shift Lead
7Brew Coffee
05.2023 - 09.2024
Server
Texas Roadhouse
01.2022 - 02.2024
Assistant Manager
Sonic Drive In
06.2018 - 07.2022
High School Diploma -
Bradford High School