Shain Bollinger
Fairfield,OH
Summary
Seasoned restaurant leader with a proven record of coaching teams, coordinating shifts, and supporting daily operations. Background includes training managers, enforcing service standards, and resolving staffing and guest issues. Focused on dependable coverage, strong execution, and efficient restaurant performance.
Overview
2
2
Certifications
20
20
years of professional experience
Work History
Manager
Chili's Restaurant Grill & Bar
Hamilton, Ohio
10.2022 - Current
- Coordinated scheduling, labor coverage, and shift handoffs for restaurant staff.
- Enforced food safety, sanitation, and cleanliness standards across Chili's locations.
- Reviewed inventory levels and ordered supplies for Chili's restaurant operations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Manager
Red Robin
Milford, Ohio
09.2019 - 09.2022
- Supervised team members during shifts and delegated daily restaurant tasks.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Training General Manager
Applebee's
Cincinnati, Ohio
08.2006 - 08.2019
- GM for the certified training location responsible for training new and upcoming managers
- Coached managers on shift leadership, staffing, and daily restaurant operations.
- Reviewed training compliance for Applebee's front-of-house and back-of-house teams.
- Supported scheduling, labor planning, and coverage for busy Applebee's shifts.
- Led onboarding sessions for new Applebee's employees and management trainees.
- Coached shift leaders on service standards, food safety, and guest recovery.
- Implemented Applebee's operational procedures across dining room, bar, and kitchen areas.
- Conducted performance reviews with trainees to assess progress and identify areas of improvement.
Education
High School Diploma -
Mt. Healthy High School
Cincinnati, OH06-1989
Skills
- Labor scheduling
- Inventory control
- Food safety compliance
- Budget management
- Shift coordination
- Restaurant operations
Certification
Servsafe Certified
Timeline
Manager
Chili's Restaurant Grill & Bar
10.2022 - Current
Manager
Red Robin
09.2019 - 09.2022
Training General Manager
Applebee's
08.2006 - 08.2019
High School Diploma -
Mt. Healthy High School