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Shaina Caruso
Bartow,Florida
Summary
Detail-oriented professional committed to enhancing operational efficiency and client satisfaction. Streamlined case preparation processes, improving document organization, and fostering positive client relationships through effective communication. Demonstrates strong problem-solving skills and a commitment to maintaining high-quality service standards.
Overview
14
14
years of professional experience
Work History
Transcript Evaluator
Polk State College
Winter Haven, Florida
08.2025 - Current
- Updated student accounts with coursework from transcripts.
- Evaluated coursework to ensure accuracy and compliance.
- Managed holds by adding and removing as necessary.
- Communicated with students and advisors via email and phone to address inquiries.
Assistant Manager
Caruso Law Offices
Albuquerque, NM
06.2022 - 07.2025
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted attorneys with case organization and administrative tasks.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
- Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
- Managed office inventory levels efficiently to ensure availability of necessary items while reducing costs associated with excess stock.
- Maintained a high level of professionalism and discretion when dealing with sensitive client matters by adhering to strict confidentiality protocols.
Assistant Orchard Manager
Francis Velarde
Albuquerque, NM
05.2020 - 06.2022
- Coordinated seasonal staff hiring and training, ensuring a skilled workforce to meet production goals.
- Collaborated with the Orchard Manager to develop strategic plans for future growth and expansion projects.
- Conducted regular orchard inspections, identifying potential issues early for prompt resolution.
- Assisted in budget management, reducing operational costs through effective resource allocation.
- Enhanced fruit quality with proper pest management strategies and timely pesticide applications.
Receptionist
Caruso Law Offices
Albuquerque, NM
08.2012 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors a positive first impression.
Marketing Intern
M Marketing
Albuquerque, NM
01.2016 - 04.2016
- Conducted market research to identify target audiences, informing and refining marketing strategies.
- Researched engaging content to capture audience interest and drive site traffic.
- Increased social media engagement through consistent posting and proactive audience interaction.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Assisted in the planning and execution of successful product launch events.
- Assisted in creating written, video, and image content for marketing channels.
Education
MBA - Business Administration and Management
Grand Canyon University
Phoenix, AZ11-2023
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2022
Skills
- Staff management
- Decision-making
- Scheduling and planning
- Business administration
- Team collaboration
- Attention to detail
- Problem-solving abilities
- Reliability
- Effective communication
- Conflict resolution
- Multitasking and organization
Timeline
Transcript Evaluator
Polk State College
08.2025 - Current
Assistant Manager
Caruso Law Offices
06.2022 - 07.2025
Assistant Orchard Manager
Francis Velarde
05.2020 - 06.2022
Marketing Intern
M Marketing
01.2016 - 04.2016
Receptionist
Caruso Law Offices
08.2012 - 08.2019
MBA - Business Administration and Management
Grand Canyon University
Bachelor of Science - Business Management
Grand Canyon University