Shaina Gonzales
Beeville,TX
Summary
Organized and dependable candidate with a proven track record of successfully managing multiple priorities and maintaining a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented administrative professional with a strong focus on effective records management. Known for maintaining organized and efficient filing systems to ensure easy accessibility of important information. Highly reliable team player with a knack for adapting to dynamic work environments and effectively prioritizing tasks. Strong organizational skills and methodical approach to documentation make me an asset to any team.
Overview
17
17
years of professional experience
Work History
Director of Business Administration
STCH Ministries
09.2023 - Current
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Financial Center Manager
Simmons Bank
04.2008 - 08.2023
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Set up and supervised cash shipments.
- Trained employees on proper procedures and strategies to improve productivity.
- Represented bank at community events to establish strong ties and promote business.
- Performed monthly, quarterly, semi annually, and annually audits for branch.
- Supportively directed team of 3 Lobby Service Representatives, consistently improving performance and efficiency to maximize operational results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Submitted loan applications to loan underwriter for verification and recommendation.
Education
High School Diploma -
A.C Jones High School
Beeville, TX05.2006
Some College (No Degree) -
Coastal Bend College
Beeville, TXSkills
- Adaptable to Changing Conditions
- Service-Oriented
- Willing to Learn
- Time Management
- Staff Recruitment and Hiring
- Attention to Detail
- Typing and 10-Key Entry
- Microsoft Office
- Customer Data Confident
- Accounts reconciliation
- Records management and retention
Timeline
Director of Business Administration
STCH Ministries
09.2023 - Current
Financial Center Manager
Simmons Bank
04.2008 - 08.2023
High School Diploma -
A.C Jones High School
Some College (No Degree) -
Coastal Bend College
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