Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaina Groves

Warner Robins

Summary

Proven leader and skilled Registered Dental Assistant with a track record of enhancing operational efficiency at River Valley Dentistry. Leveraged problem-solving and organization skills to boost customer satisfaction significantly. Excelled in teamwork, fostering strong client relationships, and ensuring meticulous attention to detail in all procedures.

Overview

7
7
years of professional experience

Work History

Owner

Gleam and Glisten LLC
02.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat cleanings and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Performed standard cleanings, deep cleanings, and move out cleanings for residential, commercial, and short term rental properties (AirBnb)

Registered Dental Assistant

River Valley Dentistry
10.2022 - 07.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Dental Assistant

Emerald Dental
02.2020 - 11.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Documented patient dental health information, medical history, and vital signs for future reference.

Insurance Coordinator

Perry Dental Associates
10.2017 - 01.2020
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
  • Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.

Education

Real Estate

Real Estate School- Aceable Agent
Online
04.2024

No Degree - Registered Dental Assistant

Miller Motte Technical College
Chattanooga, TN
04.2012

Peachtree Ridge High School
Suwanee, GA
2007

Skills

  • Problem-Solving
  • Organization and Time Management
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Flexible and Adaptable

Timeline

Owner

Gleam and Glisten LLC
02.2023 - Current

Registered Dental Assistant

River Valley Dentistry
10.2022 - 07.2023

Dental Assistant

Emerald Dental
02.2020 - 11.2020

Insurance Coordinator

Perry Dental Associates
10.2017 - 01.2020

Real Estate

Real Estate School- Aceable Agent

No Degree - Registered Dental Assistant

Miller Motte Technical College

Peachtree Ridge High School

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Shaina Groves