SHAINA HORNE
Newalla,OK
Summary
Dynamic General Manager recognized for elevating team performance and driving sales growth. Successfully implemented training programs that contributed to significant operational success, culminating in franchise recognition as a 1 Star Store of the Year.
Overview
15
15
years of professional experience
Work History
General Manager/Regional Trainer
BUDDY'S HOME FURNISHINGS/ MAC SALES
COWETA/ WAGONER, OK
11.2022 - 12.2025
- Advanced from ASM in Seminole to General Manager in Wagoner within 6 months, then transferred to the Coweta, OK store.
- Directed customer service and conflict resolution efforts, enhancing team effectiveness.
- Managed hiring, termination, and onboarding processes in compliance with company policies and regulations.
- Delivered regional training for new employees through active, in-person instruction.
- Planned and led sales training sessions, which elevated team skills and engagement.
- Coordinated training for warehouse and delivery staff, streamlining daily operations.
- Executed marketing campaigns that improved store visibility.
- Administered VersiRent online processes for money handling, credit, and collections.
- Supported franchise recognition as 2024 1 Star Store of Year.
- Helped position store for 2025 2nd place Store of Year before closure and merger with Wagoner.
ORDER PROCESSOR/ ABSTRACTOR
SMITH BROTHERS ABSTRACTING- ALL FIRST TITLE
CHANDLER, OK
10.2021 - 11.2022
- Answered multiline phone calls and provided customer support.
- Resolved conflicts and handled sensitive issues professionally.
- Located abstracts and updated historical land ownership records while coordinating with local court and records departments.
- Processed incoming orders for customers and real estate title services efficiently.
- Maintained organized records of processed orders for easy retrieval.
- Collaborated with team members to resolve order discrepancies promptly.
POSTAL CARRIER
USPS CHANDLER
CHANDLER, OK
06.2021 - 10.2021
- Managed mail sorting, routing, and distribution to support accurate delivery flow.
- Directed mail and package delivery to correct recipients and locations in a timely manner.
- Maintained compliance with state and local driving laws while serving as mail carrier.
- Completed Oklahoma driving course through postal training requirements.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Adhered to postal service policies while handling sensitive materials.
INSURANCE PRODUCER
BRIGHT LIGHTHOUSE INSURANCE
08.2020 - 04.2021
- Drove direct marketing initiatives to expand outreach.
- Generated qualified leads and acquired new health and life insurance customers through targeted prospecting to support sales growth.
- Developed comprehensive insurance policies aligned with client needs.
- Strengthened client relationships through responsive communication and support.
- Partnered with underwriters to evaluate insurance applications efficiently.
- Stayed current on industry regulations and market trends to support compliant recommendations.
STORE MANAGER
MARQUIS FURNITURE
09.2011 - 05.2020
- Directed scheduling, inventory control, and team assignments to align staffing with customer demand and long-term business goals.
- Achieved monthly GDP growth of at least 4%, supporting overall annual growth of 5%.
- Onboarded and trained new team members on product knowledge, company operations, and sales process expectations.
- Monitored inventory levels and initiated restock requests to maintain service levels.
- Oversaw cash management, banking activities, file maintenance, and record organization for store operations.
- Managed product movement between inbound and outbound channels while resolving delivery and production concerns with customers and vendors.
- Executed visual merchandising strategies that improved product presentation and customer engagement.
- Addressed customer complaints promptly to uphold satisfaction and loyalty.
BILLING CSR
CITY OF SHAWNEE OK
07.2010 - 08.2011
- Professionally greeted and handled customer payments, new accounts and service issues
- Developed new filing system and organized 10 years' worth of service orders for improved accessibility.
- Mitigated potential revenue losses by effectively addressing customers' needs and resolving complaints.
- Identified causes of product malfunctions and established timely solutions.
- Verified and corrected billing data, independently resolving errors.
- Managed Shut Off schedule, originating and enforcing 200-300 disconnect appointments biweekly, maintaining composure in high-pressure situations.
Education
ABSTRACTING LICENSE -
SMITH BROTHERS ABSTRACT/ STATE OF OKLAHOMA ABTRACTOR BOARD
03-2022
PRODUCER LICENSE -
STATE OF OK INSURANCE DEPARTMENT
09-2020
CORROSION CERTIFICATE -
SPARTAN COLLEGE OF AERONAUTICS AND TECHNOLOGY
12-2001
Skills
- Detail Oriented
- Ability to make critical, expedient decisions
- Leadership Development
- Inventory Oversight
- Employee training
- Conflict resolution
- Sales strategy
- Performance assessment
- Customer relationship management
- Marketing execution
- Cash handling
- Process improvement
- Team leadership
- Sound judgment
- Decision making
Personal Information
Driving License: STATE OF OKLAHOMA DRIVING COURSE COMPLETED VIA POSTAL TRAINING
A bit about ME
I am an outdoor enthusiast and pride myself on being able to find and create my own paths. I enjoy doing things “out of the norm” and exceeding expectations, including my own. I am a movie buff and value every moment I get to spend with my family.
Timeline
General Manager/Regional Trainer
BUDDY'S HOME FURNISHINGS/ MAC SALES
11.2022 - 12.2025
ORDER PROCESSOR/ ABSTRACTOR
SMITH BROTHERS ABSTRACTING- ALL FIRST TITLE
10.2021 - 11.2022
POSTAL CARRIER
USPS CHANDLER
06.2021 - 10.2021
INSURANCE PRODUCER
BRIGHT LIGHTHOUSE INSURANCE
08.2020 - 04.2021
STORE MANAGER
MARQUIS FURNITURE
09.2011 - 05.2020
BILLING CSR
CITY OF SHAWNEE OK
07.2010 - 08.2011
ABSTRACTING LICENSE -
SMITH BROTHERS ABSTRACT/ STATE OF OKLAHOMA ABTRACTOR BOARD
PRODUCER LICENSE -
STATE OF OK INSURANCE DEPARTMENT
CORROSION CERTIFICATE -
SPARTAN COLLEGE OF AERONAUTICS AND TECHNOLOGY