Shaina Silket
Akron,OH
Summary
Knowledgeable Personal Banker with solid background in financial services and client relationship management. Adept at identifying client needs and recommending tailored banking solutions. Demonstrated expertise in cross-selling banking products and maintaining high client satisfaction through effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Personal Banker
PNC Bank
03.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-trained as a teller with further experience in record retention, safe deposit box auditing and FDIC grantor protocol.
Assistant Store Manager
Pet People
09.2021 - 03.2022
- Approved regular payroll submissions for employees.
- Analyzed and interpreted store trends to facilitate planning.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Store Team Leader
Pet Supplies Plus
01.2021 - 09.2021
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Led a team of employees to achieve store sales targets and goals consistently.
Education
High School Diploma -
ECOT
Columbus, OH07.2011
Skills
- Document preparation
- Positive attitude
- Task prioritization
- Customer service and engagement
- Relationship building
- Problem-solving
Timeline
Personal Banker
PNC Bank
03.2022 - Current
Assistant Store Manager
Pet People
09.2021 - 03.2022
Store Team Leader
Pet Supplies Plus
01.2021 - 09.2021
High School Diploma -
ECOT