Shaina Valdovinos

• Answered patient assistance calls, assessed needs, and offered qualified support.
• Documented residents' mental status, sleep, and eating patterns in EPIC Software System.
• Remained alert to problems or health issues of clients and competently responded.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Helped in admin work; confirming appointments; cancellations; messaging clinical coordinators of and changes to appointments.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Create RMA (Return Merchandise Authorization) Forms and Shipping Labels to Email customers
• Process all return; refunds; store credits following regulations
• Maintain accurate and detail logs following regulations
• Provides additional support to Customer Care & Compliance team, as needed
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Crossed trained and provided backup as Supervisor for other customer service reps when needed.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
• Addressed potential cancellations and offered catered solutions to retain accounts.
• Kept accurate records to document customer service actions and discussions.
• Maintained company processing standards across 100+ product lines

Matching customer’s needs to right product

• Willing to approach customers and able to close sale
• Excellent product knowledge
• Responded to telephone and in-person requests for information.
• Occasionally negotiating with customers on price
• Building great rapport with customers
• Adherence to all Company policies and procedures.
• Provided sales and customer service assistance to walk-in traffic
• Increased overall revenue 70% from Vape sales through effective salesmanship and great negotiation skills
• Stayed knowledgeable on latest Vapor product innovations and technological advancements through continuous training
• Oversaw daily outbound calls to identify services that address primary needs
• Maintained sense of urgency in answering customer questions and requests through email or voice message

• Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
• Answered phone calls and messages for 2-physician Dental facility, scheduling appointments, and handling patient inquiries
• Scheduled, rescheduled, and cancelled appointments for dental patients
• Completed administrative patient intakes with case histories, insurance information and mandated forms
• Make copies, sent fax, and handled all outgoing correspondence
• Adhered to strict HIPAA guidelines to protect patient privacy
• Provided excellent customer service to create positive experiences and build patient trust
• Helped patients complete necessary medical forms and documentation
• Placed new supply orders, managed inventory and restocked clerical spaces
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments

• Assisting with personal care - bathing and grooming, dressing, toileting, and exercise
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with daily living activities, running errands, and household chores.
• Transported clients to and from medical appointments with safety and efficiency.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Provided safe mobility support to help patients move around personal and public spaces.