Shaina Wood
Norristown,PA
Summary
Accomplished and driven professional with over 5 years experience working in collaborative and high productivity environments. Seeking to leverage customer service experience, Biology degree and creative thinking to pursue a career as an Access Services Associate. Looking to feature remarkable interpersonal skills, productivity, organization, compassion and adaptability to transition into a role more closely aligned with personal goals, ethics and values.
Overview
6
6
years of professional experience
Work History
Biological Technician
Merck Sharp & Dohme
11.2021 - Current
- Working with various teams to complete manual and automated operations while utilizing automated systems including LIMS, Delta V and COMET
- Initiating and documenting corrective actions while maintaining accurate logs per Good Documentation Practice compliance guidelines
- Managing equipment, materials, supplies, and product inventory through diligent communication and transportation efforts
Branch Manager
Enterprise Rent-A-Car
03.2021 - 10.2021
- Developed team to achieve their professional and personal goals via daily and bi-weekly meetings
- Surpassed customer service score goals by giving clients personalized, fun and friendly service
- Completed daily written reporting on branch and employee performance; ensured underwriting and branch documentation remained organized and accurate
Assistant Branch Manager
Enterprise Rent-A-Car
08.2019 - 03.2021
- Established detailed daily operations plan to ensure customer satisfaction resulting in 92% satisfaction score
- Cultivated strong relationships with team and business partners
- Marketed to potential clients and secured 10 monthly rentals from new accounts
Management Assistant
Enterprise Rent-A-Car
02.2019 - 08.2019
- Developed and trained new employees
- Maintained and organized healthy fleet of 300 vehicles
- Communicated customer concerns with upper management
Management Trainee
Enterprise Rent-A-Car
01.2018 - 02.2019
- Implemented effective sales techniques resulting in 12-month top 25% ranking
- Gained knowledge of branch operations
- Provided excellent customer service
Education
Bachelor of Science - Biology
West Chester University of Pennsylvania
West Chester, PA05.2017
Skills
Skills:
- Customer Service
- Sales
- Interpersonal Communication
- Teamwork and Collaboration
- Self-Directed
- Organization
- Supervision and Leadership
- Multitasking Abilities
- Attention to Detail
- Knowledge Retention and Recall
Timeline
Biological Technician
Merck Sharp & Dohme
11.2021 - Current
Branch Manager
Enterprise Rent-A-Car
03.2021 - 10.2021
Assistant Branch Manager
Enterprise Rent-A-Car
08.2019 - 03.2021
Management Assistant
Enterprise Rent-A-Car
02.2019 - 08.2019
Management Trainee
Enterprise Rent-A-Car
01.2018 - 02.2019
Bachelor of Science - Biology
West Chester University of Pennsylvania
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