Shaina Harris
Lincolnton
Summary
Dynamic and dedicated professional with exceptional customer service and leadership skills honed at Starbucks. Proven ability to resolve issues swiftly and foster loyalty while maintaining a clean and organized environment. A strong team player with excellent time management and problem-solving abilities, committed to creating positive experiences for customers and colleagues alike.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
10.2024 - Current
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Waitress
House of Pizza
07.2021 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NC06-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Exceptional customer service
- Adaptive and creative
- Team leadership
- Excellent memory
Work Preference
Work Location
RemoteTimeline
Barista
Starbucks
10.2024 - Current
Waitress
House of Pizza
07.2021 - 01.2024
High School Diploma -
Lincolnton High School
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