Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Community Service
Awards
Extracurricular Leadership
Timeline
Generic
SHAINA MARIE AGONOY-PASCUA

SHAINA MARIE AGONOY-PASCUA

Ewa Beach

Summary

Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Finance Department Representative / Customer Service Associate

E.K. Fernandez Shows
06.2021 - Current
  • Began with Aloha Freedom Festival 2021, supporting relaunch during COVID-19 pandemic.
  • Oversaw setup, distribution, and inventory management of electronic ride cards and readers.
  • Tracked ride usage and transactions; processed refunds and resolved technical or customer issues.
  • Promoted to Customer Service after demonstrating reliability and efficiency.
  • Partnered with Finance Department to audit and reconcile event revenues.
  • Supported sales, promotions, and statewide travel for financial operations.
  • Entrusted to assist with Maui Fair 2025 high-volume finance operations.

Resident Assistant

Saint Martin's University
07.2021 - 05.2024
  • Supported students transitioning to residence life and upheld policies.
  • Responded to student concerns, conflicts, and emergencies.
  • Managed front desk operations and facilitated conflict resolution.
  • Awarded Resident Assistant of the Year (2022-2023) and Faith Award (2021-2022).

Executive Club Coordinator

Associated Students of Saint Martin's University (ASSMU)
04.2021 - 04.2023
  • Represented and advocated for all campus clubs and organizations.
  • Strengthened student engagement by supporting new and existing clubs.
  • Liaised between student groups, Senate, faculty, and trustees.

Commuter COVID Tester

Saint Martin's University
02.2022 - 05.2022
  • Administered weekly PCR testing for commuter students.
  • Ensured accurate documentation and delivery to Biology Lab.

Student Worker

Saint Martin's University
09.2020 - 05.2021
  • Assisted Dean of Enrollment with confidential communications.
  • Supported prospective students with inquiries and follow-up.
  • Guided Hawaii students transitioning to out-of-state college life.
  • Facilitated connections between prospective students and resources.

Intern

Center for Tomorrow's Leaders
07.2020 - 09.2020
  • Guided high school students in college and career readiness.
  • Facilitated discussions on barriers to success.

Education

Bachelor of Arts - Criminal Justice & Criminology

Saint Martin's University
Lacey, WA
05.2024

Bachelor of Arts - Psychology

Saint Martin's University
Lacey, WA
05.2024

Skills

  • Leadership & Team Building
  • Financial Transactions & Auditing
  • Customer Service & Conflict Resolution
  • Time Management & Organization
  • Critical Thinking & Problem Solving
  • Communication & Public Speaking
  • Event Logistics & Strategic Planning
  • Customer Support & Relations
  • Goal-Oriented Mindset
  • Data Entry Proficiency
  • Technical Troubleshooting
  • Lead Prospecting & Strategic Direction
  • Multitasking Abilities

Certification

  • Big Brothers Big Sisters Hawaii Awards (2018, 2019)
  • Center for Tomorrow's Leaders Program Completion (2019)
  • FBI Student Academy Hawaii Graduate (2019)
  • Dean's List - Saint Martin's University (Spring & Fall 2021, 3.5 GPA)
  • Faith Award - Housing & Residence Life (2021-2022)
  • Resident Assistant of the Year (2022-2023)
  • NRHH President of the Year - PACURH Regionals (2023-2024)
  • Adult First Aid/CPR/AED Certified (2021, 2023)

Accomplishments

  • Promoted within E.K. Fernandez Shows for accuracy, reliability, and efficiency.
  • Entrusted with statewide financial event operations, including Maui Fair 2025.
  • Reconciled thousands of transactions across large-scale events.
  • Mentored incoming Hawaii students at Saint Martin's University.
  • Elected President of National Residence Hall Honorary (2023-2024).
  • Graduate of FBI Student Academy Hawaii (2019).

Community Service

Inspire Church Waikele, Youth Volunteer, 2015, 2020

Awards

  • Big Brothers Big Sisters Mentor Program Participation (2018, 2019)
  • FBI Student Academy Hawaii - High School Graduate (2019) Selected among 30 of 300 applicants
  • Dean's List - Saint Martin's University (Spring & Fall 2021)
  • Housing & Residence Life - Faith Award (2021-2022)
  • Resident Assistant of the Year (2022-2023)
  • National Residence Hall Honorary - President of the Year (2023-2024)
  • Adult First Aid/CPR/AED Certified (2021, 2023)

Extracurricular Leadership

  • James Campbell High School Student Association, Student Welfare Director & District Council Rep, 2019-2020
  • National Residence Hall Honorary, Saint Martin's University, Co-Programming Chair, 2022-2023
  • National Residence Hall Honorary, Saint Martin's University, President, 2023-2024
  • Barbell Club, Saint Martin's University, Treasurer, 2023-2024
  • Asian Student Association, Saint Martin's University, Member & Event Support, 2023-2024

Timeline

Commuter COVID Tester

Saint Martin's University
02.2022 - 05.2022

Resident Assistant

Saint Martin's University
07.2021 - 05.2024

Finance Department Representative / Customer Service Associate

E.K. Fernandez Shows
06.2021 - Current

Executive Club Coordinator

Associated Students of Saint Martin's University (ASSMU)
04.2021 - 04.2023

Student Worker

Saint Martin's University
09.2020 - 05.2021

Intern

Center for Tomorrow's Leaders
07.2020 - 09.2020

Bachelor of Arts - Criminal Justice & Criminology

Saint Martin's University

Bachelor of Arts - Psychology

Saint Martin's University

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