Hi, I’m
Hannah Freire
Lehigh Acres,FL
Overview
6
years of professional experience
Work History
City BowlsVestavia Hills, AL
Customer Service Associate
09.2023 - Current
Job overview
- Provided friendly and efficient customer service in a fast-paced environment.
- Took and prepared customers order accurately, ensuring satisfaction.
- Educated customers on menu items, ingredients, and customization options.
- Ensured that counter and table – tops were clean according to health and safety standards. As well as food prep stations.
- Restocked ingredients and supplies in different pre-stations to ensure availability throughout shifts.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with opening and closing duties, such as cleaning, restocking, and counting end of the day tips.
- Maintained a positive attitude throughout the shift and worked well with team members.
- Trained new employees on food prep techniques, customer services protocols, and safety procedures.
New Life Assembly of GodLehigh Acres, FL
Interim Youth Pastor
08.2023 - 10.2023
Job overview
- Taught and counseled youth ages from 6th to 12th grade.
- Planned youth summer internship, as well as special summer events.
- Built lasting relationships with youth and parents or guardians.
- Oversaw youth ministry budget and tracked all expenses.
- Authored sermons, speeches and other religious materials.
- Set goals for youth in church and communicated with parents regarding progress.
- Scheduled and managed teams of youth volunteers.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
Chick-fil-AFort Myers, FL
Cashier Team Lead
09.2020 - 02.2022
Job overview
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Aided with training new cashiers and customer service team members to increase speed of onboarding.
- Authorized discounts and special actions to resolve customer disputes and keep satisfaction.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
Education
Cape Coral Technical College
Certified Veterinary Assistant from Veterinarian Assisting
05.2022
University Overview
Lehigh Senior High School
High School Diploma
05.2020
University Overview
Highlands College
Bachelor of Science from Student Ministry
09.2026
University Overview
Skills
- Engaging with Diverse Customers
- Verbal and Written Communication
- Clear Communication
- Attention to Detail
- Exceeding Customer Expectations
- Strong Communication and Interpersonal Skills
- Organized
- Bi-Lingual
- Leadership & Team Building
- Public Speaking & Presentation
- Adaptability & Flexibility
Websites
Timeline
Customer Service Associate
City Bowls
09.2023 - Current
Interim Youth Pastor
New Life Assembly of God
08.2023 - 10.2023
Cashier Team Lead
Chick-fil-A
09.2020 - 02.2022
Cape Coral Technical College
Certified Veterinary Assistant from Veterinarian Assisting
Lehigh Senior High School
High School Diploma
Highlands College
Bachelor of Science from Student Ministry