HANNAH FREIRE
City Bowls
Lehigh Acres,FL
1
Language
6
years of professional experience
Hi my name is Hannah Freire! I am a hardworking and reliable college student who enjoys working with people and finding new ways to enhance the work environment I am part of. I love to learn and challenge myself to grow in areas I may not be as strong. I find joy in completing tasks that are given to me and strive to bring a positive attitude in everything I do. Thank you for taking the time to review my resume and the opportunity to contribute to the Highlands College Community.
Work History
Customer Service Associate
3 Years- Provided friendly and efficient customer service in a fast-paced environment.
- Took and prepared customers' order accurately, ensuring satisfaction.
- Educated customers on menu items, ingredients, and customization options.
- Ensured that counter and table – tops were clean according to health and safety standards. As well as food prep stations.
- Restocked ingredients and supplies in different prep stations to ensure availability throughout shifts.
- Restocked ingredients and supplies in different prep stations to ensure availability throughout shifts.
- Ensured that counter and table - tops were clean according to health and safety standards. As well as food prep stations.
- Assisted with opening and closing duties, such as cleaning, restocking, and counting end of the day tips.
- Trained new employees on food prep techniques and customer service protocols to enhance team readiness.
Veterinary Technician
1 Year 7 Months- Operated anesthesia, oxygen, and monitoring equipment.
- Assisted veterinarians in delivering quality care, advocating for pets, and educating clients on health practices.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Provided exceptional service to pet owners, fostering relationships that encouraged repeat business.
- Restraint and stabilized animals during examination and treatment to prevent injuries.
- Assisted with polishing, removing stains, and other dental procedures.
- Removed waste from kennels, runs, and exercise areas and placed in trash receptacles or in-ground septic systems.
- Greeted and assisted visitors by providing directions and information to ensure a welcoming environment. by greeting, welcoming, and directing to right personnel.
- Coordinated and organized appointments for clients and staff to ensure smooth operations. and supported and updated appointment calendars.
- Served visitors by greeting, welcoming, and directing to right personnel.
Interim Youth Pastor
2 Months- Taught and counseled youth ages from 6th to 12th grade.
- Planned youth summer internship, as well as special summer events.
- Built lasting relationships with youth and parents or guardians.
- Oversaw youth ministry budget and tracked all expenses.
- Authored sermons, speeches and other religious materials.
- Set goals for youth in church and communicated with parents regarding progress.
- Scheduled and managed teams of youth volunteers.
- Coordinated and organized special holiday and spiritual events to boost community interest.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
- Mentored youth leaders, enhancing their leadership skills and fostering a collaborative environment.
Cashier Team Lead
1 Year 5 Months- Assisted in training new cashiers and customer service team members, facilitating faster onboarding processes.
- Authorized discounts and special actions to resolve customer disputes and keep satisfaction.
- Acquired knowledge of multiple roles of other departments to provide coverage and keep store operational.
- Supported training of new cashiers new cashiers and customer service team members to increase speed of onboarding.
- Coordinated trash removal and sanitation procedures, ensuring organized aisles and register area for improved customer experience.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
Education
Certified Veterinary Assistant - Veterinarian Assisting
High School Diploma
Bachelor of Science - Student Ministry
Skills
Customer satisfaction
Engaging with Diverse Customers
Customer Interaction
Verbal and Written Communication
Effective communication
Attention to Detail
Organized
Bilingual
Adaptability
Problem-solving
Team collaboration
Team Support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
City Bowls
09.2023 - CurrentRead More
Interim Youth Pastor
New Life Assembly of God
08.2023 - 10.2023Read More
Veterinary Technician
Gulf Coast Humane Society Inc.
12.2022 - 07.2024Read More
Cashier Team Lead
Chick-fil-A
09.2020 - 02.2022Read More
Lehigh Senior High School
High School Diploma
Read More
Cape Coral Technical College
Certified Veterinary Assistant from Veterinarian Assisting
Read More
Highlands College
Bachelor of Science from Student Ministry
Read More