Erica Eason
Antioch,TN,Tennessee
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Associate, Paint Department
The Home Depot Inc
Brentwood, TN
04.2017 - 07.2022
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Resolved concerns with products or services to help with retention and drive sales.
- Executes excellent sales floor merchandising and selling.
Customer Service Representative
Asurion Call Center
Antioch, TN
08.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Fulfillment Associate
Shoe Metro
La Vergne, TN
08.2016 - 03.2019
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Mets daily goals as well as insuring shipping process functions according to company policies and procedures
Ramp Service Agent
Envoy Airlines
Nashville, TN
09.2016 - 10.2016
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Navigated straightest route to reduce mileage on company trucks and speed up delivery.
Apprentice
Service King Collision Center
Antioch, TN
07.2015 - 05.2016
- Followed safety protocols to avoid accidents.
- Prepared worksite by setting up required tools and supplies.
- Prioritized and accomplished multiple tasks within established timeframes.
- Positioned and held materials for senior professionals to complete work.
Cashier
The Home Depot Inc
Brentwood, TN
04.2013 - 10.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Intern
L.A.S Therapy
Nashville, TN
06.2012 - 07.2012
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
Packaging Line Operator
Standard Candy Company
Nashville, TN
10.2009 - 09.2011
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Education
Associate of Applied Science - Business Administration
Daymar Institute
Nashville, TNDiploma - Collision Repair And Refinishing Technology
Lincoln Technical Institute
Nashville, TN10.2013
Diploma - Automotive Technology
Lincoln Technical Institute
Nashville, TN04.2015
Skills
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Adaptable and Flexible
Timeline
Customer Service Representative
Asurion Call Center
08.2019 - 03.2020
Customer Service Associate, Paint Department
The Home Depot Inc
04.2017 - 07.2022
Ramp Service Agent
Envoy Airlines
09.2016 - 10.2016
Fulfillment Associate
Shoe Metro
08.2016 - 03.2019
Apprentice
Service King Collision Center
07.2015 - 05.2016
Cashier
The Home Depot Inc
04.2013 - 10.2015
Intern
L.A.S Therapy
06.2012 - 07.2012
Packaging Line Operator
Standard Candy Company
10.2009 - 09.2011
Associate of Applied Science - Business Administration
Daymar Institute
Diploma - Collision Repair And Refinishing Technology
Lincoln Technical Institute
Diploma - Automotive Technology
Lincoln Technical Institute
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