Shainitha Pingle

Led cloud-based commercial banking transformation system (nCino) implementation for a top Canadian bank

• Oversaw complex, cross-functional SaaS implementations for a leading Canadian bank, spearheading a multi-phase roadmap and serving as the coordination hub across 150+ stakeholders, including engineering, product, and business teams.
• Worked closely with product owners and engineering teams to prioritize and deliver projects aligned with strategic objectives, leading to a 50% reduction in loan closing time and 20% reduction in operating costs.
• Orchestrated user research workshops and executive reviews to gather feedback, guide trade-off discussions, and ensure alignment across technical and non-technical stakeholders.
• Implemented and refined Agile delivery processes, leveraging JIRA and Confluence to improve velocity, track risks, and enhance transparency across distributed Scrum teams.
• Defined functional enhancement requirements, prototyped solutions, and collaborated with stakeholders to ensure delivery of scalable platform capabilities that supported evolving customer needs.

Configured nCino for top Canadian credit unions. Promoted from Senior Analyst to Specialist in 2021

• Managed the lifecycle of complex delivery initiatives, defining KPIs and OKRs, implementing RACI models, and coordinating interdependencies and milestones to drive alignment across business and engineering teams.
• Designed and implemented a cross-team delivery governance process to clarify execution responsibilities and streamline collaboration. Scalable frameworks were adopted across 20+ projects, reducing security gaps and enhancing regulatory compliance.
• Anticipated bottlenecks and made trade-offs between technical constraints and business needs, leveraging SDLC expertise and data-driven insights to refine rollout strategy—reducing contingency costs by 25%.
• Facilitated clear and consistent communication between technical and non-technical teams, providing updates on milestones, risks, and solution adoption across distributed stakeholder groups.
• Acted as the primary point of contact for global teams outside direct reporting lines, influencing outcomes and aligning delivery expectations across time zones through strong stakeholder management and proactive issue resolution.

Configured Salesforce and nCino for top UK banks. Promoted from Associate to Analyst in 2019

• Managed the lifecycle of Salesforce and nCino platform delivery for UK banking clients, coordinating across engineering, operations, and business teams to retire 13 legacy systems and enable automation.
• Identified and addressed bottlenecks in system design, balancing business needs and technical constraints to streamline workflows and reduce manual document creation by 80%.
• Revamped Salesforce web services and designed customer-facing features, improving UX, increasing adoption, and boosting client revenue by 50% (£13M).
• Collaborated cross-functionally to define technical requirements and milestones, aligning internal development teams and external stakeholders around clear delivery goals.