Shair Riebli-Hull
Goodyear,AZ
Summary
Collaborative leader offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to promote organizational efficiency and productivity. Highly committed with hardworking mentality to maintain quality service, data accuracy- and strong client relations.
Overview
16
16
years of professional experience
Work History
Business Analyst Loan Operations
Ditech Financial
09.2007 - 12.2019
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with the business to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Manages the day-to-day support of Operational Governance as relates to letters, statements and Tax documents. Coordinated with Business, Legal and Compliance Units to obtain necessary internal and external communication documents.
- Adept at research and data compilation, quality and sample reviews of communication, implementation, and postproduction implementation.
- Proficient spreadsheets for tracking work in Word and Excel. Process letters by creating queries, use WebDE imaging, PowerPoint, Code Request, GTA, Black Knight and other office software to complete a wide variety of tasks.
Quality Control Specialist
Ditech Financial
09.2007 - 12.2019
- Audit samples of letters, notices and agreements to ensure adherence to company policy and procedures.
- Planned and implemented performance improvement and quality assurance programs.
- Tracked and reported audit findings to senior management to provide direct feedback through audit findings, training and informative team meetings.
- Produced and maintained workflows for all processes.
- Experience and knowledge of company policy and procedures. Superior written and verbal communication skills and strong numeric aptitude. Self-motivated with attention to detail and excellent organizational and problem-solving skills.
Loan Servicing Supervisor
AmeriFirst Financial Inc.
03.2021 - Current
- Communicate with clients, processing teams and other third parties to achieve prompt loan service and support.
- Facilitate loan movement by coordinating on-boarding, transfers and repurchases for retail and commercial loans.
- Work directly with accounting department to help manage accounts payable and receivable. Perform monthly financial reporting, analysis and reconciliation of custodial accounts.
- Customer account management internally and externally with sub-servicers and third party clients.
- Manually calculate and create letters and invoices to meet state requirements and SLA regulations.
- Assist development and implementation of new administrative procedures. Ensure policies and procedures meet compliance and GSE regulations.
Loan Servicing Specialist
Shellpoint Mortgage Servicing
12.2019 - 03.2021
- Reviewed and validated details to professionally assist customer inquiries with the ability to read, interpret and understand mortgage documents, verbiage, guidelines and regulations.
- Updated mortgage servicing systems, worked to identify strong issues and to arrive at and provide solution strategies for customers and business.
- Attention to detail and compliance guidelines while exceeding monthly quotas.
- Promoted product and services.
- Successful working within tight deadlines and a fast-paced environment
Education
Bachelor of Science - Psychology And Sociology
Northern Arizona University
Flagstaff, AZ12.2005
Skills
- Servicing Procedures
- Customer Accounts Management
- Correspondence Writing
- Customer Needs Assessments
- Accounts Payable and Accounts Receivable
- Mortgage and Commercial Loan Servicing
- Quality Assurance
- Operational Efficiency
- Account Reconciliation Processes
- Microsoft Excel
- Analytical and Critical Thinking
Timeline
Loan Servicing Supervisor
AmeriFirst Financial Inc.
03.2021 - Current
Loan Servicing Specialist
Shellpoint Mortgage Servicing
12.2019 - 03.2021
Business Analyst Loan Operations
Ditech Financial
09.2007 - 12.2019
Quality Control Specialist
Ditech Financial
09.2007 - 12.2019
Bachelor of Science - Psychology And Sociology
Northern Arizona University
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