Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Shaira Mae Garcia

La Mirada,California

Summary

Currently, I am working in the retail industry. I'm a self-motivated worker and a team leader that is driven and passionate about improving workflow, customer service, and in-store productivity at all times. Seasoned class instructor offering 4 years of diverse retail experience with proven success at training retail staff members. Superb communicator with exceptional people skills to help people learn. Versatile retail professional with history of equipping retail staff members to excel, grow and advance in respective position.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Instructor & Key Holder

Banter and Bliss Candle Co
Brea, CA
05.2022 - Current
  • Create a friendly environment for customers and also informing people about the products we sell
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Instruct and demonstrate clearly how to make a candle during class sessions
  • Educate customers on candle making and the process of how to do it
  • Make sure store front and inventory are clean and organized
  • Create labels for candle classes
  • Make sure all materials are ready for the day.

Sales Associate & Cashier

Big Five Sporting Goods
La Habra, CA
09.2021 - 05.2022
  • Promote store email list by using persuasive and engaging language
  • Answer calls and support customers with any inquiries and questions about any products
  • Use Sku # to look up item availability and stock
  • Unpackage and break down orders and prepare products to be sold on the floor
  • Reset sale tags to update prices on items
  • Verify and correctly use varying sale coupons at checkout
  • Handle money and correctly give out change.

Assistant Manager

Hiccups & Churroholics
Fullerton, CA
05.2021 - 12.2021
  • Planned SYSCO orders and maintained the inventory by keeping good organization
  • Conducted interviews for the company
  • Maintained calm attitude to defuse situations
  • Tended to and answered any customer concerns
  • Open and Close my store location
  • Batched out money and completed refunds and exchanges.

Lead Barista

Churned Creamery
La Habra, Ca
08.2020 - 06.2021
  • Prepared and served milk teas, fruit teas, gelatos, and pastries to customers
  • Sanitized kitchen and drink equipment regularly; maintained a high standard of store cleanliness
  • Constant positive attitude towards customers and provided a kind and helpful interaction to help maintain a positive public image of the establishment
  • Places orders, and receive/process payments using square POS system.

Education

High school diploma -

La Habra High School
05.2019

Skills

  • Bilingual in English and Tagalog
  • Leadership and Customer service
  • Strong organization skills
  • Strong respect for supervisors and all management
  • Creative personality
  • Enhanced class Instruction
  • Improved instructional techniques
  • Public speaking

References

  • Maritza Perez, General Manager of Hiccups And Churroholic, (714)-548-6378
  • Stephanie Rivera, Store Manager of Big Five Sporting Goods, (562)-762-2571
  • Sheena Tahilramani, Owner of Banter And Bliss Candle Co, (626)-217-4665
  • Victoria Castillo, Director of operations of Banter And Bliss Candle Co, (915) 479-1763

Certification

  • CPR licensed

Timeline

Instructor & Key Holder

Banter and Bliss Candle Co
05.2022 - Current

Sales Associate & Cashier

Big Five Sporting Goods
09.2021 - 05.2022

Assistant Manager

Hiccups & Churroholics
05.2021 - 12.2021

Lead Barista

Churned Creamery
08.2020 - 06.2021

High school diploma -

La Habra High School

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Shaira Mae Garcia