Shaiteah Robinson
Columbus,Ohio
Summary
Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law, and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs. Experienced professional focused on meeting or exceeding objectives seeking Assistant Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Assistant Manager. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
17
17
years of professional experience
Work History
Merchandise Processor
Lbrands
Columbus, OH
10.2020 - 10.2021
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Used warehouse management system and handheld scanners to document merchandise movements.
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders.
- Picked orders, packed boxes and prepared shipments.
- Inspected items to check quality and accuracy against specifications.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Retail Manager/Production Manager
Goodwill Industries Of Dublin
Dublin, OH
2020 - 2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Successfully drove new product lines to increase annual profits by [Number]%.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Completed daily paperwork and computer entry of sales data as established by management.
- Submitted reports to senior management to aid in business decision-making and planning.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Launched [Type] seasonal sales campaigns, leading team to re-stock and decorate in under [Number] hours.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Mentored team members to enhance professional development and accountability in workplace.
- Answered questions about store policies and addressed customer concerns.
- Reviewed reports of cash and operations to effectively control store inventory.
- Analyzed sales data, and profit and loss statements to compose store budget that cut costs [Number]%.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
FC Associate
Amazon
Etna, OH
10.2017 - Current
- Stowing, Packing merchandise, and Inventory Control Quality Assurance
- Read and analyzed work orders to verify consistency with merchandise information.
- Selected packing materials based on size, quantity and fragility of package contents.
- Maintained compliance with company safety policies and called violations to attention of management.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
- Followed procedures at all times for personal and team safety.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Worked with customers to pack items according to specific desires and requirements.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Unloaded incoming trucks and properly staged inventory for processing.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
- Stocked shelves to match planogram images and instructions.
- Transported merchandise pallets to move in warehouse.
- Managed timely and effective replacement of damaged or missing products.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved and lifted heavy loads of merchandise using [Type] equipment.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept work areas neat, clean and free from debris.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained productivity and accuracy while continuously lifting and unpacking over 50 pounds of consumer packages.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes [Number]%.
Picker/ Packer
Zulily
10.2016 - 09.2017
- Pick customer orders using RF scanners and shipping products to customers in a timely manner.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Scanned packages and boxes and moved to loading dock for shipment.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Pricer and sorter
Ohio Thrift
Columbus, OH
07.2015 - 10.2016
- I sorted intake products from donations and priced according to quality
- I have worked in several departments such as women's mainline, shoes, linen, houseware, and jewelry
- I was responsible for keeping a detail eye on products that were high end and possess value to the company and priced accordingly.
- Reported safety and security hazards to adhere to company and personnel policies and procedures.
- Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
- Sorted donations to determine value based on style, quality and condition in connection with original value.
- Delivered exemplary service and presented professional attitude when interacting with customers and co-workers.
- Priced and tagged [Type] products based on pricing guide to optimize sales volume.
- Kept abreast of industry trends, merchandise knowledge and competitive pricing to create effective pricing strategy.
CNA degree
Princeton Information Tech Center
Glenside, PA
08.2005 - 11.2005
- Projects
- Working for Amazon
- I was always inclined to be chosen to do special projects that requires me to be apart of a team
- I was apart of the safety committee to insure
- Amazon associates was following all guidelines of safety and having knowledge of proper safety precautions and making sure all associates were using their PPE's during their shifts.
09.1998 - 06.2005
- Health Academy learning basic knowledge and health skills
Education
High School Diploma -
William Penn High School
Philadelphia, PADiploma in Front Office Management - Hospitality And Front Office Management
Opportunities Industrialization Center
Philadelphia, PAMedical Assistant Diploma - Medical Assistant
Harris School of Business
Upper Darby, PACertified Nursing Assistant - Nursing
Princeton Information Technology
Glenside, PASkills
- Knowledge operating RF
- Scanners
- Microsoft Word Excel
- Power point
- Typing
- Detailed oriented
- Working for Zulily
- Shipment Preparation
- Product Selection
- Sorting and Organizing
- Order Picking Skills
- Handheld Scanners
- Customer Service
- Critical Thinking
- Safety Regulation Adherence
- Pulling and Preparing Orders
- Maintaining Clean Work Areas
- Stockroom Maintenance
- Gift Wrapping
- Storage Arrangements
- Merchandise Inspection
- Loading and Unloading Vehicles
- Teamwork and Collaboration
- Order Accuracy
- Excellent Communication
- Product Signage and Labeling
- Inventory Auditing
- RF Materials
- Stocking and Replenishing
- Office Equipment
- Corrective Containment
- Shipping and Receiving
- Fulfillment Processing
- Heavy Lifting
- Customer Order Fulfillment
- Order Execution
- Work Prioritization
- Order Packing and Shipping
- Project Requirements
- Invoice Verification
- Daily Logs
- Sales Promotion
Reading, Cooking, Sewing, and Crafts
I love to read mystery, romance, comedies novels. I have been a cook since I was 9 years of age. I enjoy making all types of soulfood and international dishes as well. I like coming up with different concepts of cooking and making types of soulfood and international dishes as well. I like coming up with different concepts of cooking and making different types of soulfood and international dishes as well. I like coming up with different concepts of cooking and making it my own. I was taught by my late grandmother whom originated from the south. She taught me various dishes of southern cooking and also taught me the basic skills of sewing and baking. I enjoy doing crafts with my children on my spare time. I enjoy assisting them with school projects and crafts for general purposes.
Timeline
Merchandise Processor
Lbrands
10.2020 - 10.2021
Retail Manager/Production Manager
Goodwill Industries Of Dublin
2020 - 2021
FC Associate
Amazon
10.2017 - Current
Picker/ Packer
Zulily
10.2016 - 09.2017
Pricer and sorter
Ohio Thrift
07.2015 - 10.2016
CNA degree
Princeton Information Tech Center
08.2005 - 11.2005
09.1998 - 06.2005
High School Diploma -
William Penn High School
Diploma in Front Office Management - Hospitality And Front Office Management
Opportunities Industrialization Center
Medical Assistant Diploma - Medical Assistant
Harris School of Business
Certified Nursing Assistant - Nursing
Princeton Information Technology